Ronnie T.
CVS Pharmacy NASTY Pharmacy Employees
CVS Pharmacy at 1329 Kempsville Road Chesapeake, VA 23320 For a very long time, I have been dealing with Rite Aid Pharmacy. I cannot say anything bad about the Rite Aid Pharmacy; the Pharmacy Staff are all helpful, polite, pleasing and courteous. I decided to switch to CVS since my eighty eight year old Uncle stayed with me since January 2020 for a planned vacation. He is stuck here in the State of Virgina because of the pandemic. Since his prescriptions are from CVS, I decided to move my prescriptions to CVS: BIG MISTAKE. Since January of 2020, my has been picking up medications for my Uncle and I. She has been complaining to me that the Pharmacy Staff are NOT FRIENDLY, snotty, and sometimes RUDE. I told her to give them the benefit of the doubt. Today, April 13, 2020, at around 5:00 PM, I had a very bad experience with one of the staff and the pharmacist. I asked my wife to pick up the prescription while our kids and I are waiting inside the car. Ten minutes later, she came back and informed me that the 30 day prescription is $195.00. I told her that I presented them with a coupon that says pay $9.00 for a 90 day prescription. I came back inside to return the medication. When I approached one of the staff, I told him about the coupon. He told me that it says “pay as low as $9.00 for a 90 day prescription”, depending on how much the insurance covers. I told him that I cannot “afford” the medication because it cost too much; actually, I should have said “I cannot justify $2,400.00” for one prescription in one year. He then said, he cannot take back the prescription once it has been bought. He started telling me to “read the fine prints on any coupons that I use.” I told him that I need to talk the pharmacist. The female pharmacist came by and told me that I cannot afford the medication. I heard the same speech from her telling me that CVS cannot take back the medication. She also said that the receipt states “Prescriptions Cannot Be Returned.” You staff and pharmacist need to be educated because the receipt states “Some States Prohibits the Return of Medications.” With a nasty attitude, she told me “Don’t Buy The Medication if you cannot afford it.” You, CVS Pharmacy, should train your employee to be polite, helpful, pleasing, and courteous to the customers. Without customers, you will be out of business. A lot of people believes that “Customer is Always Right”; I do not believe that because some customers could be hard to deal with. I am an educated man and have a Bachelor’s Degree. I have been working as an Information Technology Professional for over 30 years. I make pretty good money and can afford to buy what I need. Can I afford the $2,400.00 medication? Yes I can. Do I need it? No. There are other alternative medications I can use. Your staff can get Customer Service Ethics from the staff of Rite Aid Pharmacy.