Cvs PharmacyReviews of cvs-pharmacy.com

Horrible customer service. The wait times via phone can last anywhere from 10 to minutes with no acknowledgement. When pharmacy staff answers the phones it's never with their name, just "pharmacy." I understand they're busy, I get that staff is overwhelmed, but if you're so overwhelmed to where you can't answer the phone or are rude to callers due to the high stress, it's time to rebrand and regroup. It's unsafe, it's dangerous, and it's concerning at this point. There are articles published recently and they discuss the workload their staff is experiencing. It's truly time to transition from it being a numbers game to patient safety. Do better CVS. Please.

Anybody that fills their prescription with them is nuts . 1st time I picked up my script for Lyrica I was told $720 . When I asked if it was on my Ins., she came back with $330. I told her I can get it cheaper on app Good Rx and then she came to me with a price of $100 . I got the exact script filled at Costco with Good Rx for $23 . I went from $720 to & $100 within 15 minutes . I have had CVS overcharge , and over price me several other times . I am a senior citizen & a cancer patient . I believe CVS are thief's , and should be closed . I always wondered why their stores never had too many customers or more the 2 or 3 employees . Now I know the retail store is only a front for legalized drug overcharging.

Store policy is to wear a mask.The pharmacies have some of the most at risk population coming into their business. On the 2 occasions that I shopped at the Black Mountain, NC store the employee at the register was wearing his under his nose, I had to check out through the pharmacy. Also I saw 2 stockers not wearing masks, shame on you CVS

I will never shop at any store that pushes communist masks, not even after the political hoax is over.

They are available to take the money but not to give the results. I took a covid test 4+ days ago. Told in writing and verbal 2-4 days to get results. No results. Call to local branch yields nothing and I'm given a number to call. 50 min on hold and i'm told i misunderstand, it's 5-7 days. I say no, i have 2-4 right here in writing. They just keep saying 5-7 using the old adage if you say it enough it becomes true. I ask to talk with management, they put me on hold and leave me there for an hour. I'm sure in their CS metrics they mark off a successful call. I have to cancel business plans for the weekend which will likely cost me thousands as i can't risk being with others not knowing. They don't care, they get paid, I get stiffed and they move on to fleece the next person. Promise one thing, deliver nothing or maybe something late. Change the promise after customer act on it, all OK in their book I guess. Boycott, lots of other places to go.

The absolute worst. Get this, I finally succumb to their relentless requests for auto refill. Then when it's time to refill "automatically" they tell me that they are out of the medication, as if the need for a refill came out of the blue. I mean it's on "auto" refill. What the hell?

I tried to redeem a reward with a physical receipt, but they said they needed the card otherwise I can't redeem it. I can verify my phone number and driver's license but still they refused. Thieves.

CVS pharmacy, this company will actually lie to you. I asked them why my prescription price was double. They total me prices go up. This was an out right lie, I found out the next day, that the prescription was written for five more days. So they charge me double the price. $47 is the right price for Insulin, 30 day supply. Charged me $94. Never gave me the opportunity to have the prescription re-written by my doctor. I have no money coming in because of the pandemic. This is a very greedy greedy company, be very careful with them, they will not tell the truth. If you’re down they want to step on you. Also, you make a complaint with them and they do nothing to resolve it.