Alexandra L.
Dropped a new prescription on Friday
Dropped a new prescription on Friday. Pharmacit mentioned doc unprofessional because didn't specify .3mg or .5mg. Will contact doc. On Tuesday followed up. First was told that medicare wouldn't accept because filled at Walgreens (where I was told that out of stock and can't tell me when back in stock). So I called walgreens had them store the prescription so I could get from CVS. Called back CVS to have filled. Was told that cosmetic so not approved by Medicare first, told her I have been getting for over a year without problem. Then put on hold and she went to check, she had on shelf and prescription would be ready in an hour. got a computer message that not ready until Friday. Called back and was told that would have to be ordered. Whatever was on shelf was sold and they couldn't guarantee. They supposedly never got answer from doc and never followed up. Now they also told me issue was to have doc get pre-authorization from insurance. Since doc didn't reply since Friday for the dosage, no guarantee, although I did leave a message personnally on doc's voicemail. Never had to go through that before and so laborious, without mentioning that on all the calls, on hold or not I had to listen to the automatic messages about Covid vaccines, wanted or not.


