Cvs PharmacyReviews of cvs-pharmacy.com

This post is for CVS pharmacy located on reseda, tarzana. We called from doctor’s office to order medication for our patient, the pharmacist took the order and got the patient and the doctor’s information, said you are all set and hung up. Next day patient called and complained the medication is not ready and there is some-problem with the patient was very upset. I called the pharmacy again and after half an hour on hold someone answered when I told her the problem, she said they don’t have any patient with that information we have the patient with different date of birth and told me you gave us the wrong information, I mentioned this is the information we have in the patient’s chart, if you have different information why the pharmacist didn’t check and approved the order. when they found out there is some problem the pharmacist should call the office and double check the information. The way CVS pharmacy handled this case causing our patient to get upset and loosing trust from the doctor’s office. The pharmacist was very rude and was arguing, she was not cooperative and very unprofessional.

Needed test kits for Covid as wife and I feeling like we were coming down with the virus. Talked to a person at local CVS in Anthem Arizona and they said they had plenty of them but had to go online to put in an order. Went online and it noted that they no longer use online to distribute the Covid test kits. So called the store more than once and could not get to a store person and when I did get to a store person they told me again the only way I could get them was to order online. Told the clerk that online noted that the only way to get them was to contact the store.. So through this ridiculousness I was unable to get the test kits. So it's no wonder that I use Walgreens and our Safeway Pharmacy as they are so helpful. Once tested not by CVS we did have Covid both of us.

REFILL PRESCRIPTIONS WITHOUT AUTHORIZATION, AND DO NOT ACCEPT RETURNS, THEY DO NOT LISTEN TO THE CUSTOMERS

CVS ; This store has a bad habit of refilling prescriptions not requested and then not receiving back the medicines that you neither ordered nor needed; including opioids; in my case I returned the prescription twice and they gave it to my wife who did not know that I had returned it. This lack of responsibility borders on the risky and grossly negligent

I was in my local CVS last week. At the register the woman asked if I wanted to sign up for carepass. Well, beings she never mentioned any charge for this membership, I assumed it was just another card for seniors at their store. Just found a $5 charge on my account the other day. So for the last 3 days I've called them and I got the membership cancelled BUT they said they could not issue refunds. I was blowing a head gasket! I'm so tired of companies being disrespectful to customers. That's MY money!! And this charge was NOT authorized. I ended up having to go to my bank to file the claim to stop the transaction because they charged me without fully explaining at all, in any way, there would be a charge for this. Now, CVS is on my no-business list. They 'were' my pharmacy where I get my medicine but NOT no more. Why are businesses doing such crappy business these days? No respect. I refuse to do business with them entirely, will not give any support to anyone or anything related to them, forever now.

expensive and overpriced toys

They don't tell you their CarePass has a monthly charge until you've signed up, and they make it difficult to cancel.

CVS headquarters complaint. Their website quoted a different price for store pickup than what I paid. I filed a complaint; Jeremy, 844-353-5604 x 1780991, called explaining how it's only an estimate and the website says that. We went online together and no such language was there! Jeremy, at CVS corporate I presume, did not offer the $9 price difference but would escalate this to the regional director for investigation. So?--I said "you won't refund the money but use me to figure out what you need to correct and now offer nothing? How about including me in the regional director's emails?" No, was the reply. Can she, the director call me?--no, was the reply. Can I have a copy of our recorded conversation? "I'll give you the address to request a copy."-- now I get to work some more. CVS takes info on how to improve, uses the customer pretending to CARE about, and offers nothing after finding out where their mistakes are. That is CVS, Folks, it lies to you and uses you. Oh, and when I showed my local store a screenshot of the online price, they refused to honor it which is what triggered the complaint. IF CVS calls you, tell them you will talk only if compensated!