Cvs PharmacyReviews of cvs-pharmacy.com

This Company is improving with the Customer service approach and just be original, take care of your Customers fairly without being bias.

Cvs has the worse pharmacy anywhere. I live in a small town and CVS is the main pharmacy. If another pharmacy comes in I will start using it. I may start using the pharmacy 12 miles away with limited hours. I was on hold yesterday for the pharmacy almost 11/2 hours in combined time. (3 times). No one ever answered. I was out of town and needed my blood thinner refilled. I needed them to fax my doctors office a refill request. I didn’t get anyone so it didn’t get filled. That’s a serious thing. What happened to them? They used to be better than they are now!! The biggest problem is they don’t care!!!!!

My criticisms of CVS mirror what has been already stated in reviews by others. Though I've been getting my prescriptions filled there for over 3 years, they still don't recognize me, and I'm not in a huge city. I've been given wrong prescriptions, as well as had them fill ones I did not ask to be filled. When I wanted to talk to the pharmacist about side effects of a particular medication, the pharmacist, who was some 20+ feet from the counter shouted out for all customers to hear, "who wants to know about the medication ________?" So much for HIPPA. I sometimes pay more money at a friendly pharmacy which is located very near me, just so I can get good service, and someone who recognizes me.

Apparently since CVS has acquired an Insurance Company, they have allowed the Pharmacy service to run into the ground. In my opinion, CVS Pharmacy was one of the best and most reliable at one time. The crew is always short and it takes approximately 1 to 3 hours if you choose to wait. My last prescriptions took 10 hours! Let Walmart buy you guys out or someone that's gonna care about their Customers!

What a nightmare of a company and what makes it worst..... if you write to their headquarters you don’t get an answer but they pass it back to the store where you had the complaint and if you miss the school they don’t call you back. This proves they just give service lip service. out of five CVS stores in Richmond VA the only one I found that was caring, professional and customer oriented was the CVS in Target in Broad Street close to B and N. I checked out a few more and then I realized that Target manages the CVS and must use higher standards in hiring. Plus CVS thinks the are Pharma Big Brother and are trying to micro manage your life. As a disabled I made the mistake with Medicare and signed up with CVS and now they are trying to manage my prescriptions from one of the best doctors in the field. I wish I could go back to Westwood Drug store the best pharmacy in the city and is still family owned by one of our finest. What a surprise though at Target that I found out the best pharmacist there was a member of the family just mentioned. It must be in their genes!

WORST CVS EVER, they are nasty, and give you not only damaged pharmacy items, but sometimes not even the right quantity, then when you take the medication back, they accuse you of taking them out yourself? or smashing test strip boxes????? who would want extra thyroid pills???? for what purpose when your only supposed to take one a day GET REAL YOU BUNCH OF FOOLS!!! I have had enough of their attitudes, laziness, including when a script says take 2 a day iron, means you should get 60 not 35, they are going to get someone incredibly sick with their BS, youre messing with peoples lives with medication, that I have now been without for a full month due to your errors! MOST UNQUALIFIED, LAZY, UNPROFESSIONAL CVS I HAVE EVER BEEN TO and I have been a member for over 20 years Ephrata pa location north reading road, even the doctors office says you are terrible!!!

CVS HAS CHANGED--NOW TOU WAIT 30 MINUS--SOMETIMES THEIR MAYBE 14 PEOPLE IN LINE--160 S. MAIN ST. DOYLESTOWN i was able to confirm my suspicions by cvs staff ---ever since cvs started to buy other drug stores, the problems with long lines began i was also told the pharmacist is part tome and is often by their selves

In December I picked up two eye drop prescriptions from CVS pharmacy. One prescription cost about $20 and the second cost $90. I don't have medical insurance so I asked the person behind the counter if there was a cheaper price or a generic alternative. I was told that there were no alternatives. I had to have the drops that evening because I was having eye surgery the next morning. I did a little research after the fact and indeed a generic was available but not offered. I checked with other national pharmacies and discovered they offered the same drops at about half the price. I wrote to CVS Pharmacy and received a reply saying, "At CVS Pharmacy we value feedback from our customers and your experience is very important to us. We take the responsibility of serving your needs seriously. Please accept my apology for your recent experience at the pharmacy. We are committed to better serving the needs of our customers." I think an emailed apology isn't evidence of corporate concern for customers.