CuyanaReviews of cuyana.com

A starless response would pale in comparison. I have written more than 20 emails with perhaps 5 automated replies to inform me someone relevant would respond within 24 hours - i never get one. Yet I do get promotion EDMs on a daily basis. I wonder what time frame they are on, and what system is being utilised. I am not their customer simply because i have made 14 purchases, all of which are confirmed and cancelled within 1 minute of each other. Nobody is resolving the issue - the bank on my end already white listed me so the issue is clearly not mine. I have had NO issues with any other brand’s payment system. i carted out 2-3 items each and every single time; 14 times!!! I have written through facebook, instagram and email. Quite clearly, they are uninterested in my business. This is the worst experience I have had with a brand. Fast fashion brands or supermarkets have better service than this. Im appalled and very disappointed. It has been almost a month.

I have multiple shirts and a robe from Cuyana that have lasted years and held up very well. Their recent scoop neck tee is low quality material, see-through, does not hold shape, and is pilling after a few wears. The stitching is also poor quality and coming loose at the collar. I posted a negative review, with no request for any remedy, and their customer service emailed me with a demand for photos. I no longer consider Cuyana to be a high end brand. Update: after kindly sending photos from the same email account I used for the order (also the same email to which they sent THEIR REQUEST for an item review), they accused me of never ordering the item. Again, I asked for nothing and simply submitted a review. Yikes. Last Update: they would only issue a partial refund and charged me for all of their shipping costs. The item is so poor that it is no longer sold and wasn’t even eligible for their warranty program. I had to issue a chargeback with my bank.

I know working in customer service can be stressful I’ve done it before. But Cuyana doesn’t follow up with their emails. They will respond one time saying the want to help and that is it. The only follow up is to close the ticket.

I’ve had an incredibly disappointing experience with your customer service. The customer care number is always on voicemail—no one ever answers the phone, no matter when I call. Email support has been equally unhelpful; they’ve failed to resolve a very basic issue involving a gift card refund. I was explicitly told over email that the full amount of my return—including the portion paid with a gift card—would be refunded to my original payment method. Instead, I now have $600 stuck on a gift card that I don’t want or intend to use, especially given this frustrating experience. The bags I ordered were far too large, and now I’m left with store credit I don’t want, from a company I no longer trust. Very disappointed with the lack of transparency, follow-through, and customer support.

I placed my order on Dec 9 and paid for upgraded shipping to make absolute sure it would arrive in time for Christmas, as this was a gift for my mother. One item shipped in a timely fashion and arrived on time. One of the items never processed -- despite the site saying processing is 2-4 business days -- and it was still not shipped on Dec 23. Customer service failed to respond to several emails (they conveniently don't have a phone number) and then when they finally did, they told me my order was shipped and would arrive on Dec 24. Only one of the three items from my order was showing as arriving on Dec 24 -- not the item that was still processing (2 weeks after I placed the order). When the final item was still not shipped on Dec 22, I sent another email asking them to overnight it. They then told me "this item is unavailable and had to be removed from your order" but would I like to place an order for a different color? Maybe I would have had I still had time to get it by Christmas! To make matters worse, the one item that actually did ship -- which they told me would arrive on Dec 24 -- is not arriving till Dec 26. Too late to give it to my mom, as I will be leaving home to visit her (3h drive) on Christmas day. Buyers beware. This company does not value their customers in the slightest. I am a return customer and I paid over $1k for this order, which they failed to fulfill. I will never purchase from Cuyana again and will never recommend them to anyone.

Hold jer langt væk fra dette firma!! De svarer ikke, når man skriver til dem, og de sender ikke dine varer, men er rigtig dygtige til at hæve dine penge! Jeg har nu via min bank oprettet en indsigelsessag mod firmaet for at få mine penge retur.

Fup firma har nu ventet 1 1/2 måned. Og stadig ikke modtaget min pakke. De svarer ikke når du skriver til dem og ingen tager telefonen. Jeg er rasende - hold jer langt væk

Jeg har bestilt et par sko og har ikke modtaget dem det er over 3 uger siden.Har skrevet til dem men får ikke svar.Ja hold jeg væk fra dette svindel firma jeg er rasende.