CuyanaReviews of cuyana.com

I sold my Celestia shoulder bag on Cuyana revive. The buyer accepted the bag and Cuyana emailed me last Saturday that I could either get a cash payout or redeem a gift card. I opted to redeem a gift card but the link to redeem the gift card was not working. After several phone calls and emails with customer service I still do not have a resolution. This is extremely frustrating and poor business practice. I still have not been paid for the Bag I sold through them!!!! Never going to do business with them again or recommend to other friends.

I bought a Cuyana mini tote and initially thought there was a problem with the key fob. When I called, and emailed, both were answered immediately and my issue resolved expediently. They were polite and helpful, when it was all error on my part.

I bought a bag for over $300 and they shipped it to me FOLDED IN HALF in a small box. I was quite shocked as the leather was damaged with large creases and indents in the middle of the bag where it was folded. When I raised it with Cuyana they said that’s normal and that I should use a hairdryer to warm it up to remove the creases. My goodness wanted to send it back and they said no and I would have to pay for shipment etc They also took ages to reply, sometimes over a week and it was often a different representative. By the end of it they just went quiet and stopped responding altogether so I gave up. Just dreadful service, policies and shipment. The product was alright but not worth all of that nonsense. I would say AVOID LIKE THE PLAGUE. It is over 3-4 months now and the creases are evident as day 1. Shocking.

DO NOT BUY FROM CUYANA. Cuyana failed to ship an online order for over two weeks. Take your purchases elsewhere or regret it.

I spend $180 on a wallet and the company sends it in a liottle cotton bag, jammed into a tiny non-padded envelope. Could not have been more disspointed with this user experience. You care more about your margins than including the product in a $0.50 box and a proper package suited for shipping. Message received.

Ordered the small system tote online and I love the size , soft leather and secure zip. However there is a flaw with the strap cos when I tried to use the hole for the shortest strap, the ends of the strap would hang over the bag which is very ugly

I went to the store in NYC and they were wonderful and helpful. I ended up buying the bag online (I'm in a tax-free state) but I will NEVER buy a Cuyana handbag again because I receive spam texts from the company every.single.day. Seriously, EVERY SINGLE DAY. I keep blocking the numbers but it's endless. SMH

Terrible customer service. I was promised a discount code. After three days of e-mails, phone calls, and texts, still no discount code, just my time wasted. This company does not care about its customers—or at least not those who hope to receive a promised discount. Since I posted this, Cuyana did, finally, send a discount code.