Cutlery and MoreReviews of cutleryandmore.com

Long time customer who just ordered 2 All Clad D5 stainless steel pans for well over $200.Paid more for package damage item vs secon.The 12 inch pan I received had a very noticeable chip on inside of pan. Sent pictures to customer service as instructed only to be told packaging damage does not mean item will not be damaged. What? Why did I pay more money for package damage vs second quality? They had no answer but would not exchange this pan only a return. This was a shower gift for my niece. I ordered this on 4/21 and it is now 5/5. Shipping was slow! I am a loyal customer. Buyer beware

Purchased and was sent German knives on two occasions (total of four) and all had imperfections clearly on the knife. Second agent was argumentative in their reply denying imperfection even though photo clearly showed that part of the writing was missing from the knife imprint; the manufacturer’s provided cover for tip was missing and box was quite shopworn. The other knife had clear defects on the handle.

Bought a $450 Shun knife set, first use with the Chef knife the blade chipped. Called support and they told me to send it to Shun for sharpening. It was my first use with this knife and I have only had the set for 2 weeks. Will not shop there again. If I could give them 0 stars I would. Then cost me even more money to send it back for repair. Will go back to German knives after I sell this junk on eBay.

Very bad, the store needs great improvement in customer support and delivery time.

After placing a $370 order on the website of this company (by the way, their checkout pages look like sites I was building in the mid 1990s) I was contacted by a customer service representative to be told that they could not verify my billing address. Do what?! The credit card that I used is a Capital One Mastercard Elite with a lot of digits in its limit. Not longer after the same CSR called me and I confirmed that all the information they had on file was both legit and accurate, but 6 hours later I received another email to be told that they still cannot process my transaction. Because I am a friendly and helpful person I sent them a screenshot of my bank account (showing that Capital One had already processed the payment) and asked the CSR to speak with someone else, who is more knowledgeable about these kind of transactions (I have 10 years of corporate banking and 5 years of data privacy/ fraud detection/ IT security experience) and here comes the second suprise: I was "invited" to pay through PayPal. Do what Again?! At least I was not asked to pay through Western Union to a Nigerian prince. But how about me speaking with another person in the company? Well, that was another roadblock because apparently there's no one else in the entire "company" willing to have a conversation and review documentation. Needless to say that I would rather shop anywhere else. Like I said, I work in data privacy and internet security and these are HUGE red flags. Good luck getting a lifetime warranty from such a company and hoping that the "high end" products that they sell are legitimate.