Cutlery and MoreReviews of cutleryandmore.com

knife arrived bent. Had to pay to return it. No way to write a review on their website, how convienant.

They sent me the wrong knife, then refused to refund me when I returned the knife they sent. I've disputed with my credit card company but I am appalled at the service.

There are many places to buy good, expensiveJapanese knives. Not so many follow up with good customer service. This review is based solely on customer service.

They offer a 15% discount but signing up with email, but you never get the discount code. I have called repeatedly and spent a long time on hold with their support who had to escalate it to management still no discount and no part stay away from these guys

They sent me a rusty knife so I sent it back for a replacement then they denied sending me the replacement after I already shipped the rusty one back. Now I have lost $172 to cutlery and more that decided they were just going to steal from me. Also the same knife Is no longer available to buy. Seems kind of fishy. I wouldn't recommend this company to buy you lunch let alone buying anything from them. Very untrustworthy and scamming.

LISTEN TO THE 1 STAR REVIEWS they really mean to give 0 if it were a thing! RUN from this shit hole, more like Cutlery and Less!!!! Spent nearly 3k on a set of enso knives within a week of use they had these miniature chips all over. We immediately reached out and they asked us to send back so they can be sharpened. That is after they told me that I wasn't using them right. Ive been cooking since 5, and this shit chipped over veggies and a williams sonoma walnut cutting board. Ok, we send them back, they "sharpen" and send back. Every last one of them came back with the same chippings. WHERE ARE THOSE metal chips?! Why in our salad of course, in our soup.... THIS IS YOUR WARNING. We have told all of our friends, and continue to tell everyone to never shop here. Reporting to BBB next. Off to find a new set.

They sent me a used pan that wasn’t even what I ordered and then refused to refund me.

I ordered a very expensive cookware set from Cutlery and More in August and had pitting in one of the large pots. I reached out to them 40 days later and they told me that you have to go back to the manufacturer to resolve the problem. What good are they in the transaction? The answer is ZERO! Don't purchase from them unless you want no service and a "pass the buck" attitude. Terrible business that apparently doesn't care about customers... just their wallets. Customer's have choices and I would highly recommend taking your business (and wallet) somewhere else!