Custom Web GuruReviews of customwebguru.com

I needed a complete refresh for my small business logo and wasn't sure which direction to go. Picked up one of Custom Web Guru's logo packages because the pricing was decent. The first set of concepts came back in like 3 days. Two of them weren't really my style, but the third one hit the mark right away. I asked for a couple quick color tweaks on the icon, and they sent over all the vector and PNG files right after. Super straightforward process, no complaints.

I recently worked with CustomWebGuru and honestly, the experience was pretty good. The team was easy to communicate with and they were responsive whenever I had questions or wanted something changed. There were a few small adjustments needed along the way, but they handled my feedback without any issues and made sure everything was sorted out. I also liked that they kept me updated instead of leaving me wondering about the progress. Overall, I’m happy with the final result and the service I received. I’d definitely consider working with them again.

This review is a serious warning to business owners. My experience with Custom Web Guru was not simply poor service—it followed a repeated, deliberate pattern designed to place my business’s website under their control to force ongoing payments. From the beginning, communication only occurred when money was involved. Each time the company wanted additional funds, they suddenly became responsive. When I needed real support, fixes, or accountability, communication stopped unless another payment demand was attached. Most alarming was a recurring pattern: approximately once a month, my website would suddenly go down or develop “critical issues.” Each outage or malfunction coincided with a demand for more money. Once payment was made, the issues were quickly “resolved.” This pattern repeated multiple times and was impossible to dismiss as coincidence. When I finally stopped voluntarily sending additional money, Custom Web Guru escalated the situation. They sent written correspondence stating that after the website was made live, they would not be responsible for any issues or maintenance, that no refunds or chargebacks would be permitted, and—most telling—that the domain and hosting would remain with them. This is the trap. While claiming I could move my website to another provider, they retained control of the domain and hosting, making that option meaningless in practice. Shortly after this correspondence, my website’s functionality was restricted, access was cut off, and all communication from the company ceased. In plain terms: When I paid, the website worked. When I did not pay, the website went down. That is not a misunderstanding. That is leverage. That is a company using control of a client’s digital assets to extract money. No ethical web development or hosting company operates this way. Retaining control of a client’s domain and hosting while repeatedly disrupting service to force payments puts a business’s reputation, revenue, and continuity at risk. I strongly urge entrepreneurs, startups, and small business owners to avoid Custom Web Guru entirely. Their practices appear deceptive, coercive, and designed to trap clients in a recurring payment cycle simply to keep their own websites online. There are countless reputable providers that operate transparently and ethically. Choose one of them. Do not choose this company.

Working with Mark and Eugene has been a fantastic experience. They were professional, responsive, and truly understood my vision for the website. Every detail was handled with care, and the end result exceeded my expectations. They were also quick to fix any issues and always open to feedback. I highly recommend them to anyone looking for a reliable and talented web developer.

I've been working with WebGuru for over a year. They did a fabulous job with my web content and illustrations. The best thing I can say, however, is that they were exceptionally responsive. ANY time I had questions or a problem, I was able to reach an assistant right away. But as we all know, individuals can make or break a company. I recommend Mark Hernandez and John Cooper for their stellar response and understanding of any concerns or wishes we had. Thank you, John and Mark, for your excellent work!

Custom web Gurus aka Branded Web studios, I cannot in good conscience recommend them, unfortunately I cannot go into details as it is apparently defamation to go into detail. So I will simply state, do your due diligence and do not take things at face value, make sure you receive copies of any packages you buy, and really look at all the reviews before you make up your mind. There a better and more transparent companies out there with a better track record.

The experience with this company is amazing. The representative was very patience and very considerate. Had a very listening ear, and show high concern for me reaching my goals and his wish for me is to succeed. He is very creative and knows after listening what you want the project to look like. His creativity also allows him to share great input. Thanks for having such a great, creative and caring person like Bill on your team. Thanks Shavell Rice

My company’s website needed to be updated. I was assigned Bill to help us with that task. Bill has been excellent on ideas and not only making our website professional and working to present our collection of products a customers solution. You will appreciate all the time Bill works for your benefit. Thank you Bill LaNila SoSalt