inji J.
Over it.
Working with this company quickly turned sour. I do see the effort that Ben and his team put into their work, however overall my experience was frustrating. It’s been 6 months and my site is still not done. Im tired of being ignored for weeks on end. Throughout the entire design process there were issues that I kept having to bring up, things that were getting overlooked. My main complaint was being ignored. Once I approved the website design I found of multiple errors in how the website functions. after getting ignored for quite some time I reached out to someone else on the team, Theo who was able to get Ben to follow up with my website errors. The main reason I wanted a website was for the mobile version. I expressed this during my first call but somehow the mobile version of my website is so poorly put together. The initial payment made towards hiring this team is not the only payment you will be expected to make (to have your website functioning properly). I expressed from the start that I have a strict budget and I was OK with knowing that this company can’t work with if my budget is too small. However, I never got that response. I do wish there was more transparency about further costs down the line that were necessary to get the website up and running. Time after time I thought I was on the last payment only to find out there was another added cost that was necessary to completing the website. their reasoning for not telling me about these costs from the beginning was that it was common knowledge (Shocker, it’s not). Lastly, I want to add that I have worked with square space in the past and it is so much easier especially when it comes to the backend editor. I am in the process of adding in my photos and content to my site and let me tell you, it’s pain in the ass! The backend editor can only upload 3 to 4 photos at a time. every time you upload you need to refresh the browser only to see that one of the photos didn’t upload now you need to go back find that photo and try again. This is just part of the troubles with the backend editor. This excruciating process makes me regret my decision to work with custom guru but I have no other choice at this point but to stick with it. This is just my genuine honest opinion of working with this company. As my site is still not where I see fits, I hope that I can come back & update my review and (hopefully) say that I like my website.