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RoyalWhat (customroyalportraits.com) has 40 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Claim this listing40 approved reviews, newest moderated first
Joanna S.
You could not use any picture that I sent in. Which were pictures taken from the phone on your camera. (iphone 12). Kept getting request for better quality pictures. Not many people have tons of pictures not taken with a camera phone. So, its not just as easy as "sending in a picture". Waste of my time and now left with no Christmas present.
Shanna
I have tried contacting them via their own help email three times regarding my order and today it bounced back as undeliverable! They haven’t answered any of my other emails and now the provided phone number only rings busy. I paid almost 60 bucks for nothing!! I have no image to make adjustments to no digital file no suggestions to make our portrait it’s best!! And now it appears as though I’m going to get the shaft! Edit 10/22/22: Ok, I guess that lit a fire under them because I had a pic in my email today!! It’s funny and as long as they can do the revisions well enough, I’ll be more then happy with their service, they could still stand to be a bit more communicative with their customers though. Extra plus ultra update 10/28/22: I tried to contact them multiple times to make corrections to my order to which every email but the one I sent directly through their website bounced back as being undelivered!! They never responded to the one that got delivered, their number is always busy, and they have now marked my order as fulfilled and it’s on its way!! I got to make NO revisions to the ONE pic they sent me to make corrections to!!I can’t use it as it was. I only hope they see this and maybe offer a resolution!! Geez… as much of a hassle as this has been maybe look into other dozens of companies that offer similar services, I’ll be the martyr this time.
Kevin W.
I never received my portrait, you took my money. It's a scam.
Jenni B.
It’s been 3 days and I have not received the preview ! I call and call and just get a busy signal
priyamvada vijaykumar P.
Good apps. For all.
Gary P.
Beautiful can't wait to have another one
Joanne
I would've liked to have seen a quick look prior to purchase....I also wanted to know if the picture I provided that you can take my glasses off.....Please advise...
Response from RoyalWhatApr 5, 2022
We appreciate your feedback. For more information, please reach out to us via email, so we could further assist you. 🙂
Renee P.
No way to describe just how FANTASTIC my portrait turned out!!!! Exceptional quality!!!
Response from RoyalWhatMar 5, 2022
Thank you so much for your kind words, Renee! We really appreciate you taking the time to share your experience with us! 🤍
