Jeffrey H.
I have requested multiple times for N…
I have requested multiple times for an update and either no response or it says your email in not functioning. Is this a scam or just incompetence? Would love to hear from y’all when convenient for you, if it’s not to much trouble. This was for my anniversary but, hey, no big deal…
Response from RoyalWhatNov 7, 2023
Hello Jeffrey, I'm truly sorry for the inconvenience we caused by not fulfilling your order and failing to provide you with order status information. Our system encountered an unexpected technical issue that significantly disrupted our order processing and communication channels. We have now resolved all the issues, and we hope to regain your trust in our services. As a token of our apology, we would like to offer you a discount on your next purchase, which we will send to you via email. Sincerely, Gabrielle



