Just upload a photo & celebrate your royalty with a custom portrait!
RoyalWhat (customroyalportraits.com) has 40 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Claim this listing40 approved reviews, newest moderated first
paul van Z.
Ease of website use but never got my item
Response from RoyalWhatDec 13, 2023
Hello Paul! Your portraits are ready since Nov 27th. We've contacted you via email several times for the review, but never got response from you. Please send us an email at [email protected] with your currently used email address and we will take it further from there:) Thank you!
Kunde
I had ordered a portrait in digital form. This arrived very quickly and requests for changes were also dealt with swiftly. Very satisfied and happy to work with them again
Response from RoyalWhatDec 5, 2023
Thank you very much! :)
Jeffrey H.
I have requested multiple times for an update and either no response or it says your email in not functioning. Is this a scam or just incompetence? Would love to hear from y’all when convenient for you, if it’s not to much trouble. This was for my anniversary but, hey, no big deal…
Response from RoyalWhatNov 7, 2023
Hello Jeffrey, I'm truly sorry for the inconvenience we caused by not fulfilling your order and failing to provide you with order status information. Our system encountered an unexpected technical issue that significantly disrupted our order processing and communication channels. We have now resolved all the issues, and we hope to regain your trust in our services. As a token of our apology, we would like to offer you a discount on your next purchase, which we will send to you via email. Sincerely, Gabrielle
Christine C.
You asked for my email for 10% off. I subscribed but did not get a code or a coupon and paid full price.
joanna S.
I did not even receive any updates on my order.
Response from RoyalWhatNov 8, 2023
Hello Joanna, To express our apology we would like to offer you a product of your choice free of charge. We are very sorry for the inconvenience we caused by not fulfilling your order and failing to provide you with order status information. Our system encountered an unexpected technical issue that significantly disrupted our order processing and communication channels. We have now resolved all the issues, and we hope to regain your trust in our services. Sincerely, Gabrielle
Todor T.
Never received my order. Nobody answers my e-mails. Scam and lies.
Jaimie C.
Did not receive portrait, no emails back, no refund!!!! The email on their website goes nowhere and the phone number is nothing but a tone. Scam website. Reported them as fraudulent to my credit card company. Hoping to get my money back that way. Edit: 11/8/23: Credit card company refunded amount. This company is 1000% a scam.
Response from RoyalWhatNov 8, 2023
Hello Jaimie, This is Gabrielle, RoyalWhat shop Manager. I'm truly sorry for the inconvenience we caused by not fulfilling your order and failing to provide you with order status information. Our system encountered difficult technical issue that significantly disrupted our order processing and communication channels. We have now resolved all the issues, and we hope to regain your trust in our services. As a token of our apology, we would like to offer you a solid discount on your next purchase, which we will send to you via email. We did not expect that this will correspond to your disappointment, however we are trying our best to get back on track with our sales and customer support. Thank you very much. Sincerely, Gabrielle
Angela C.
Not a real business, prove me wrong.
