Brian W.
Disappointed
Placed original order and paid for priority on December 1. On December 2, sent a message asking if I could add engraving to the back of my item. On December 6, I was told that I could add engraving and provided what I wanted. It is now December 17 and order still has not shipped and will not arrive before Christmas. Website says it takes 5-10 business days for processing, and that time has since passed. This was an order to give to my wife for Christmas in remembrance of our dog that we lost a year ago on Christmas Eve. I’ll keep things polite and just say that that this is a huge disappointment.
Response from Custom Pet GiftsDec 29, 2022
Hi Brian, we're so sorry for the long wait, as it is due to high order volumes at this time of year. Since this review was posted, we have actually shipped out your order. Please check your inbox for the tracking details. If you have questions, our email address is [email protected]