Custom Pet GiftsReviews of custompetgifts.co

I never got my order! I'm very upset because this was suppose to be a sentimental gift for my boyfriend on Valentine's Day, I ordered it two weeks in advance, so that it would be here on time and it is now about to be March 1 and I have not received it! Very disappointed

Ordered it back in January. Still hasn't shipped. I've been in contact with Laila from Customer Service who says it will PROBABLY ship out by next week. 5 to 10 business days is a lie. Its been about a month so far. Shop elsewhere. They're evasive, unprofessional, and condescending.

I ordered December 26th… yes almost TWO months ago. Still nothing. I emailed several times and they reply with an excuse. How have I still not gotten my order? I don’t know if it’s worth canceling or just waiting it out a little longer…

I ordered a key chain Jan 23 for Valentine's Day. Site says 5-10 for design then 3-5 for delivery. Finally delivered today. I complained several times only to be told they were busy. Then on February 10 they emailed that it had finally shipped. But according to US postal tracking they didn't actually take it to the Post Office until February 14. IF they had actually taken it to the Post Office on the 10th, I possibly would have received it by Valentine's Day. Very poor customer service and to respond by saying they are busy is not professional. If you have a business once you have capacity for an upcoming special day, change your website and let the customer know it won't be there for that occasion. After complaining they never offered any compensation for their lateness One and only time doing business with them

I ordered in early December and still have NOT received my order. One month after my order was placed I received someone else’s order. I sent in pictures of what I received as requested yet I still ha en’t gotten my order or any communication other than this to give a rating or other emails encouraging future orders which I can say will never happen. I have been more than patient and if I don’t receive what I ordered by next week (week of 2/20), I will cancel and request a full refund. This seemed like a great gift idea and had hoped I would receive by Christmas. I was understanding of demand and shipping but now it is ridiculous.

I never got my package.

My son purchased a pillow of my deceased Bulldog. It was scheduled to come on the 23rd and arrived after Christmas on the 29th. That didn’t bother me as much as…. My son who works hard for his money was scammed. He spent over $50 and got an 7x3 inch pillow. ( would you call that a pillow???? Maybe for a mouse). He was so disappointed. As a mother it’s the thought that counted but as for you all… you stole a kids money!

Do not order from this company unless you want to be scammed and receive extremely cheap quality for a high price. As a pillow for my mom, I ordered a picture of my dog, who passed away. The pillow size was extremely small compared to what the website had described. I checked their refund policy, and they would refund it in full if it was a mismatched size. I sent them proof and everything about the size compared to a ruler. I contacted customer service, and all they could offer me was a measly 4 dollars when I paid about 30. What a joke! I really hate to be that person, but I work really hard for my money, and it sucks to receive something that had an inaccurate website description. I will be reporting this company to a higher authority because this is literally a scam. Unacceptable.