Custom Pet Gifts🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
Custom Pet Gifts (custompetgifts.co) has 310 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Jewelry & Watches · Austin, Texas
Excellent
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Excellent
Jewelry & Watches · houston, Texas
Excellent
Jewelry & Watches · Kerrville, Texas
Excellent
Showing 85 reviews with 1 star · Clear filters
Catherine H.
I had to send reminders and ask about my item, I still have not received a tracking link so I am assuming it was not shipped. I ordered this more than a month ago for a friend whose pet died and have yet to receive the item.
Response from Custom Pet GiftsAug 15, 2024
Hello Catherine, I am sorry you did not get your order yet. However, you requested to cancel your order right after you placed it. So we canceled it and gave you back your money.
Elsa
I had ordered from this shop a few years back for someone else, and decided to place an order of two items for myself since I was very pleased the first time and the items came fast too. But I have yet to received any confirmation or updates regarding my order that I placed well over a month ago now. I reached out to customer service about a week or two ago and still am waiting on an answer.
Response from Custom Pet GiftsJul 14, 2024
Hi Elsa, I'm sorry to hear about the delay and lack of communication regarding your order. Could you please send a message to our customer support and provide them with your order number and any other relevant details so we can assist you further? Thank you
Nine
Picture quality is really bad!! Would not buy again.
Response from Custom Pet GiftsJun 26, 2024
Hello Lillandra, I'm sorry to hear about your disappointment. We value your feedback and would like to resolve this issue as soon as possible. Please send us a direct message with more details about the problem you're experiencing, and we'll do our best to make it right. Thank you for bringing this to our attention.
JW
I would NOT recommend this company to anyone! I feel like they have just SCAMMED me! I have had severe issues with them. I ordered four necklaces about a month ago. Custom Pet Gifts said their processing time is between 5-10 business days. And then another 3–5 days to ship. It has now been way past that time. And I still have not received any updates, I’ve not received any tracking number and of course, have not received my order! I was in contact with their customer service rep named Laila but they stopped responding to my emails a week ago. I have tried other different ways to get a hold of the company and nobody has ever responded. My questions have been dodged and I’ve received no real answers from them. I still have no idea if my order has even been completed or not. I ordered these necklaces as a memorial for my fur baby who passed away recently. And it makes my stomach sick, knowing that this company is taking advantage of peoples grief and money in this very stressful and emotional time. All I want is to know when my order will ship out and when I will receive it. I’ve waited long enough! I want some kind of update, but nobody is returning my emails. I have supported their small business often on over the last four years, and I tell you what I will NEVER EVER buy from them again. I cannot believe my experience I’ve had with this company! I cannot express this enough, DO NOT ORDER FROM THIS COMPANY! They will take your money and never send your order I will edit my review if I receive a response. I wish I could get them zero stars right now. *** you just replied to me, but didn’t give me any information on how to get a hold of you. I have emailed you several times on your website and I’ve not heard a reply. Can you please give me info how to contact you? Thank you.***
Response from Custom Pet GiftsMay 12, 2024
Hello Jenn, I'm truly sorry to hear about your experience with our company. Your frustration and disappointment are completely understandable, and I apologize for any inconvenience we've caused you during this difficult time. I assure you that we take customer satisfaction very seriously, and your feedback has been brought to the attention of our management team for immediate investigation. We are actively looking into the status of your order and will do everything possible to resolve this matter promptly. Please accept our sincerest apologies for the stress and inconvenience this situation has caused you. If there's anything specific you'd like to discuss or if you have any further concerns, please don't hesitate to reach out to me directly. Your satisfaction is our top priority, and we're committed to making this right for you.
Reed Z.
The product sucks and isn’t at all what’s advertised. I got a bracelet that has a pet in the viewer gem, and you can’t see anything. A tiny fraction of the image, at BEST. I contacted support and they sent a video of how to view it through my phone. Not helpful - if I wanted to view the photo on my phone, I would just use my phone to look at it. Do NOT buy any of the viewer products!
Response from Custom Pet GiftsFeb 5, 2024
Hello Reed, I want to sincerely apologize for the disappointment and frustration you've experienced with our photo bracelet bead. Your feedback is crucial, and I deeply regret that the item did not meet your expectations. I want to assure you that we take your feedback seriously, and we are committed to finding a resolution that satisfies you. To address this issue, I will be sending you a dm, please check your email. Thank you!
Keith B.
You requested that I rate this transaction less than one hour after I ordered a keychain. Since I haven't received it, and you are demanding a rating, it's one star. It might've been different after I got the product, but you couldn't wait
Response from Custom Pet GiftsOct 18, 2023
Thank you for your feedback, Keith! We sincerely apologize for the inconvenience caused by our request to rate your transaction so soon after your purchase. We are committed to ensuring the satisfaction of our valued customers, and we hope to have the opportunity to make it right for you. Once you have received your keychain and had a chance to assess the product, please don't hesitate to update your rating based on your actual experience. Thank you for your support!
Lenah M.
Horrible company. I placed an over well over a month ago for a few very little dog keychains. Business website states 5-10 days and then first class mail 3-5 days to get. They never respond to emails, and when they do respond they say just a few more days. The customer service is absolutely horrible. I’m disputing the charges with my bank since the company never delivered the merchandise. DO NOT USE THEM.
Shellie
It’s been almost a month, and my items have still not shipped.
Response from Custom Pet GiftsOct 28, 2023
I'm sorry to hear about the delay in shipping your items. It can be frustrating to wait for a long time, especially when you're looking forward to receiving something. But I really hope you received your order and you are happy with it. Thank you for your support and patience.