Custom Pet GiftsReviews of custompetgifts.co

I have ordered through this company on three different occasions and it's been great. My recent purchase however, I never received. I ordered Feb. 20 got my confirmation and then nothing. I'm very disappointed and have tried to email them with no help from them. I lost $70.00

I've been reaching out about my orders since February and I haven't gotten a response nor my orders. At this point I want my refund.

I haven't received the bracelet yet!!!!

Customer support team sucks at responding. I ordered over a month ago and the order still hasn't even been fully processed or shipped.

Order placed 2.2. 25. Upon inquiry of status update, customer service told me processing time has increased up to 15 business days. As of 3.23.25, order had not been fulfilled nor a shipping label has been received, and no response to refunding my money.

There is basically zero communication from this company on updates with shipping or processing. Im writing this nearly 2 months after my order was placed, and nobody still won't contact me back about my order... Never ordering from here again.

I placed an order in January and it is now March 13 and I STILL do not have my order and have no updates on when I am going to get it! I want a refund immediately, and honestly I should still get my order for having to wait so freaking long for it!

If you can't honor the timeframes you put on your website, change them. It says 5-10 business days, I'm on the 20th business day. I've emailed customer service 5 times, finally got a response with the 5-10 business day timeline but that they are "running a bit behind" but then also have a policy that you can't cancel. Its a shame, they have a great product, but clearly no idea how to run a business. Oh I also paid extra to "get to the front of the line", the line is clearly too long.