Enrico C.
Haven't received my order after a…
Haven't received my order after a month. They say that they produce the items and ship them from USA. After I placed my order they provided me a YANWEN tracking code. It's a chinese courier. Website descriptions are fake, they don't ship from USA. EDIT: After 40 days I received my order, it's perfectly manufactured but still, they don't ship from USA like they say they do.
Response from Custom Pet GiftsFeb 4, 2022
I am so sorry for your experience Enrico! Since 2019 we have made tons of changes to focus more on our customers. All orders are now shipped from our home town here in Austin, TX and have hired more customer service reps.