Customizeaf ™Reviews of customizeaf.com

Ordered products on November 17, 2023... confirmation of payment and order, Money paid, even received a USPS shipping confirmation... NOTHING!!! Customer service is NOT helpful at all... auto-generated emails, unhelpful responses... I have requested my money back on several occasions, only to be ignored. This company is NOT to be trusted. Will escalate (it is the principle)... January 10 Update: The company actually shipped the product and refunded my money (less shipping costs). They sent an apology email stating they were giving a refund and shipping the product. A nice gesture and had they been able to communicate better throughout the process, this review would be a lot more favorable.

Terrible company promised Christmas delivery and did not deliver in time and will not refund the money

Like others have posted. Do not fall victim to this scam! Shame on them and FB for allowing them to advertise and go unchecked! Ordered 2 signs in 12/6 as Christmas presents. Website indicated all orders placed before 12/7/22 would arrive before 12/25/22. It is now 1/3/2023 and I have not received either sign. The USPS tracking number they provided on 12/21/2022 still shows USPS is awaiting receipt of shipment from the shipper. Numerous emails and text messages to the telephone number provided (253) 364-7879, receive “bot” like responses in the middle of the night instructing me to call USPS and urgent delivery. Any customer knows calling USPS and getting a hold of a real person, let alone urging them to deliver something is highly unlikely. The time stamp on the text messages and emails along with the “bot” like responses indicate this is a foreign company. I have included one of the several responses below: “We're truly sorry to hear that you haven't received your order. Your order has been shipped. Maybe due to the transfer system, the shipping status might not be updated in time. Please kindly allow some time to see updates on delivery. We've contacted the shipping carrier to urge them to follow up on your order and update the shipping status. Don't worry, we'll follow up on this order to make sure it is delivered. We promise 100% refund if you don't receive your order Once again, please accept our deepest apologies for any inconvenience. Tell us if there is anything we can help with. Sincerely,” As you can see, no company name or representatives name sending the message after Sincerely. I requested a new shipment and received a similar message instruction me to wait a little bit longer for delivery. I have waited king enough… This company is a SCAM! I will be disputing the charge with my credit card company this morning. I also need to now find 2 presents for family that I assured this sign was coming, just late!

I wish I could give 0 stars. Ordered a product on 12/5, supposed to be deliver by 12/19, still not here as of 1/2/23. Same as others, provided with a shipping number that never updates, USPS claims they haven’t received a package. Order something similar from Etsy or somewhere else, this place is a 100% scam site.

I ordered a caravan sign on 17th November. Received an email on 26th November to say it had been dispatched on 21st November and cleared UK customs on 24th November. On 15th December I contacted company as I had not received it. I received an email advising there was no issue from their end. I emailed them again on 27th December chasing it and asking for a refund. This time I have not had a reply. Also noticed the adverts have disappeared!

I ordered on November 14, and immediately received an email with a tracking number. The tracking number leads to the USPS tracking app, which has stated every day for six weeks that the Postal Service has not received the package. I have sent endless emails, and received a variety of stilted answers that generally blame it on the "transfer" and that I should put the US Postal Service on notice. One email claimed that the item was lost, and they promised to send another. I decided to give up and dispute the charge with VISA. If everyone does this, their business will dry up. Credit cards will refuse to give them service.

Customizeaf website said "order by December 7 to ensure Christmas delivery". Ordered on Dec 2, keep getting emails saying its been shipped, label tracking (generated Dec 26!) indicates it has not yet been scanned, and they therefore haven't been charged for the label. I asked to be cancelled and refunded, which they suggested was an option in one of their emails. emails and texts now say "Since this order is customized order, it usually takes around 2-3 business days to proceed your order, 7- 10 in production and 7-14 business days to deliver it to your house." Untrustworthy, misleading and scammy. Do not buy.

Not trustworthy. For the product I wanted, they were telling customers "order by December 7 to ensure Christmas delivery" because "items ship 5 business days after order." I ordered on November 29. On December 14 (11 business days later), I wrote to their support email address and received a bot-like response on December 20th stating that order was "currently in transit" along with a USPS tracking number with a status of "label has been created." Four days later, the USPS status hasn't changed, and the status on Customizeaf.com's own website says the order is "Pending." When I reached out to their support email again, I got the exact same canned bot email response as before assuring me that the product will arrive on schedule. I reached out to their phone number (which only accepts text), and have not received a response. At a minimum, they are dishonest about order status and ship times, and have really terrible customer service. It remains to be seen if I will actually ever receive the product, but certainly not in time for Christmas. UPDATE: December 31st I finally received the package. The quality was satisfactory. However, in the intervening timeframe, the updates I received about the shipment continued to be bot-like and not very reassuring. And of course it took over 4 weeks to arrive, not the less than 10 business days they promised, and not before Christmas. It turns out this vendor sources a lot of its products from China and uses the same Chinese shipper as AliExpress, which then hands off the shipment to USPS. If this vendor would just be honest about shipping times, actual order status, its shipping process, and allow negative reviews on its own website, they could increase their rating. I won't use them again.