Customizeaf ™Reviews of customizeaf.com

These scammer companies are getting better and better. I hope you read this review before you order from them. I found this cute sign. Checked out the company, customized.com, to avoid getting Chinese crap. Addresses showed in US, Canada, and UK. Ordered the sign for a friend's birthday and provided her address for shipping. The tracking link they gave me showed the item being shipped from China, not their supposed California warehouse. They tried to ship the gift to ME at my friend's address, which obviously got returned. After back and forth in both email and text I chose to have them reship (this is before I went digging). When the 2nd shipment also came from China then went missing, I started to get suspicious. I found that emails/texts are only responded to at night, Pacific coast. I asked for their customer service number, to which they replied, "Sorry we don't have phone customer service at the moment." Seriously?!?!? So I decided to look up the locations on Google maps, and the one in California, is a SELF STORAGE place! And the one in Canada is a different business. Their website looks really good, presents as an American company, but it is all a front.

I waited 4 Weeks for getting the wrong item delivered. After countless automatic generated E-Mails I finally got assured a replacement. That is now 5 weeks ago and I received anything and no one is answering my E-Mails. Do not order!

My review is similar to many others I’ve read on here. The customer service is terrible and the product itself arrived a month after the holiday I ordered it for. On top of which the product itself was really cheap-looking and I paid extra for it! This company was the last straw for me ordering anything like this online again.

I liked the product I purchased, it was great. My issue is with both how long it took to get to me, as well as the complete lack of customer service I received from the company. I emailed several times, always receiving an auto response but never a real answer to my concerns or questions. They created a shipping tracking number and then told me it was "on it's way" but it took almost two more months before I received it. They made it clear that they didn't care about me as a customer, and I won't shop with them again.

Same as everyone else here. I ordered 11/26. Received a notice of shipment w/ tracking number that is was sent on 12/16. I contacted the company on 12/28 as the package was still not received by the shipping company. over the next 2-3 weeks several emails where they consistently lied about the shipping placing the blame on the shipper and ignoring my request for a refund. I finally filed a dispute with my credit card company and suddenly I get a response showing that they actually provided the package to the shipper. Bunch of scam artists.

I gave two stars while really thinking it could be a one-star or maybe a three-star review. Here's why I'm torn. I ordered on November 26, 2022 and just got my order on January 10, 2023. Now, that is within 6.5 weeks of ordering, so it isn't crazy. However, the customer service and communication definitely deserve one-star at most. Like others said here, they really "lied" about shipping status and tried to put the blame on shipping partners and USPS. And it is clear that any response I did get was AI-generated. No real people are reading messages and texts. When I ordered, it was IMPLIED that I'd receive my order in time for Christmas. But if I'm being honest, I think the small print might have said normal delivery time is 6-8 weeks. So, my gamble on them did not pay off in that sense. The sign is nice, albeit a bit thinner/flimsier than I had hoped. Still, it is good looking and I think my gift recipients will like it. They need customer service personnel if they are to stay in business. In addition, I wrote a review among their "glowing reviews" on their own site that was negative (about no communication and poor customer service) and they deleted it or never let it be posted. Dishonesty again. So, buyer beware. They did provide my order, it looks pretty good, but it took almost seven weeks and I was in frequent communication with a bot about when I could expect my order.

Like others on here....ordered 12-5-22. Got a shipping notification 12-28-22, that didn't work. 1-9-23 USPS still awaiting package. Zero actual communications. Everything automated. Dreadful experience. Please...stay away from this shoddy company. I suspect it is actually a scam. I have requested cancellations, refunds, and even any sort of personal, real-person response. NOTHING! At the end of the day, the joke is on me as I fell for what I read on CustomizeAF website....from reviews to how they really care about the customer. I suspect those reviews were made up and their actions clearly indicate they have no integrity and care even less about the customer.

As other reviews this is a scam. Bought t shirt early December and still did not receive it yet. Customer service is useless as they don't respond. Avoid!!!!