Teri M.
Not happy
Not happy , they are impossible to get a hold of and when I finally did, they told me that they corrected the shipping address and twice they told me they fixed it . I tried to contact right after I ordered it , way before they shipped it, so no reason for the mistake. and now that I can see the tracking, I see the product is on its way to my house , not his house So the address was not corrected and I’m pretty pissed off . This is a big big problem as I won’t be in town for the holidays and now the gift is getting shipped to my house. So it will be sitting there instead of my sons house where it belongs and I have no present for him now
Response from CustomioDec 12, 2025
Dear Teri, We sincerely apologize for the unexpected situation that has occurred with your order. Please know that we have already requested our customer service team to respond promptly to your case, and we are working diligently to resolve the issue. Once again, we deeply apologize for any inconvenience caused. We truly value and appreciate the feedback from our customers, and we are committed to making improvements to ensure better service in the future. Thank you for your understanding, and we hope to have the opportunity to serve you again.