CustomioReviews of customio.co

I am most grateful for their customer service, which in my case was very good. I could not find my package, which said was delivered, but they would not stop communicating with me until I found it. They stayed on top of it as much as they could and their emails back to me were very quick. As for the product itself? It is beautiful. The only reason that I gave it four stars instead of five is because the frame is extremely light. It's made out of soft wood. One drop and it might break. But other than that, very happy.

I had my pictures sent in looking forward to giving it as a Christmas gift of my gentleman, friend and myself taking a ride on a boat through Wisconsin Dells. The picture came back that they had cut it down which the words was constant Dells and the boat was mainly missing in the picture. I contacted customs and they explained to me that they cut it down for whatever reasons. But I was so disappointed because it didn’t match up to the other picture I had sent, which showed a full view of a Christmas tree with my friend and I. They said they would correct it and show the picture on the canvas just as I had sent them. I received this picture back within seven days and I’m very very satisfied. They were very easy to work with and I’m thankful for that. Thank you all again and happy new year.

Ordered some time ago for Christmas. Item never showed and I tried multiple times (and ways) to reach them. They finally responded and said the shipping company lost my order. After I posted this review, customer service emailed me saying they are sorry for my experience and offered me 20% of my next order. They didn't mention my order, offer a refund, or offer to replace. Although it took quite a bit of effort on my part, the company finally sent me what I ordered at no additional cost. The company is legitimate, the product is exactly as advertised. I didn't have a good initial experience with them, but they came out right in the end.

I ordered a scrabble type picture. I was leary as I had been scammed before online. The item came and I'm loving it!