CustomioReviews of customio.co

I had a very bad experience with them. My package was ordered for a present and was suppose to arrive well before it was needed. It was delivered but not to my house and never received it. I contacted them and the 1st response took weeks. I then had to go back and forth about getting a refund and response generally a week or more later. 1st they said no to a refund or a replacement(I did not want a replacement) but after I showed proof that the picture they sent was not my house they said they would send a replacement. I told them I didn't want one and I wanted a refund numerous times due to it being well after i needed it and already bought something else. They ignored me and just said a replacement was sent. I stated one last time I didnt want one and would like someone to contact me about this matter only to never get another response.

I ordered a wedding canvas picture for my daughter and it came BUT it didn’t look like the picture they advertise. I’ve reached out to customer service to see if they’ll replace it for free and done correctly. I’m still waiting! The wedding is 3 weeks away. I hope they do the responsible thing!

Well made, nice graphics and writing very clear

Beautiful picture

I ordered a custom "I Choose You" photo canvas for my wedding, and the print quality was nothing like what's shown on their website - washed out, flat, low-resolution compared to the crisp sample photo they advertise with. When I reached out for help, Customio's response was to tell me the canvas was "fine" and blame the difference on my monitor's color calibration. That's not the issue - the print itself is clearly lower quality than what they show in their listing photos. Anyone can see the difference side by side. I followed up a second time asking them to actually address the problem and request a refund, and they never responded at all. Total silence. No further customer service, no resolution, nothing. This was supposed to be a meaningful keepsake from my wedding day, and instead I got a cheap, poorly printed product and a company that stopped responding the moment I pushed back. Do not trust the photos on their site to represent what you'll actually receive, and don't expect them to stand behind their product if something goes wrong. Save your money and order from a company that actually cares about quality and customer service.

Artwork never received I purchased what I thought was a lovely beach scene of characters resembling me and my wife for our new Florida condo. After not receiving my item for six weeks, I inquired about the status. I received an email stating that the item that I purchased was returned to the factory and destroyed. Even though I purchased insurance, there was nothing that could be done about this. I wrote an additional email, and I was told that they would offer me a discount on the purchase of another item. My original item cost about $80, and the discount offered was about $40. Even though I purchased insurance, they would not replace my lost/destroyed item. Note that these items are produced overseas, and even though there is a Wyoming address, no phone number is provided to ask for help. So, I have a blank spot on my wall, and I'm out $80, and I can't speak to anyone about a replacement. Even if I purchased another item using the $40 discount, what if I don't receive it again? And what is the purpose of the insurance, if a lost item isn't replaced? I not having a phone number to contact anyone for help is really disappointing.

Love this family tree poster This came out beautifully , was made perfectly, color size and quality are perfect . It was a gift that impressed everyone who saw it. Very fast turn around and shipped perfectly to prevent damage . Love your products

I just lost my precious dog and ordered this canvas print to have as a remembrance of her. The picture is not centered and therefore shows a black glob on the left of the picture. I reached out to customer service and they refused to replace it. I left a review and it was denied and they said to do another review here. We will see if this one gets posted. I will NEVER buy from this company again.