CusGiftsReviews of cusgifts.com

Response from CusGiftsDec 20, 2023

Hi Melissa. I'm sorry but I did not find any order that was placed under your information. Can you please help me to check again if you did place the order from our store - Cusgifts Thank you so much! Updated Dec 19th: Thank you for the information that you have sent to us. We can make sure that you did not place that order from our store. Maybe the store where you placed the order is Cusgiftlove or Cusgiftforlove Their customers sometimes contacted us also You can check the information on their website Cusgiftlove - https://cusgiftlove.com/ or Cusgiftforlove - https://cusgiftforlove.com/ Thank you so much!

Response from CusGiftsDec 12, 2023

Hi Gabby. I'm sorry but I checked and did not fiind any order under your name on our record. As you mentioned 30 days return policy, I wonder if you have rated the wrong store - There are 2 stores that have quite similar names with us and I found they have that policy - Cusgiftlove and Cusgiftforlove. Normally, we always check customer's request carefully and it's impossible that we missed your request almost 6 days. If we miss customer's request, that is our fault and we're willing to replace the item. So can you please help us to check again? Thank you so much and I look forward to hearing from you soon.

Response from CusGiftsDec 8, 2023

Hi Customer. We're so sorry to hear that you were not pleased with the final product, but we can make sure there was no problem with it for the following reasons. First, you said the girl's hairstyle was wrong but the item was printed with your personalised design. Customer created the design when they placed the order and we just downloaded and printed it. There is no change on the design if customers do not require us to do that. Our system recorded your selection for the hairstyle also. Second, you said there are markings on the item. But they are not the ink markings or somethings else. They are the patterns, which already exist on your pesonalised design. We also zoomed the design and captured them for you to check yesterday. Through the video you sent us, it can be seen that the item arrived in good condition and meets the customer’s customization/personalization corresponding to your order. Therefore we can not agree with your review here. We also provided you all evidence for our position in yesterday's email. Thank you for your understanding!