Yadi P.
Not happy with there customer service
Not happy with there customer service, I’ve emailed twice with no response to my recently placed order. If I don’t receive a response soon or the correct order receive I will have to submit a claim to my bank.
Response from CURVJEANSOct 12, 2025
Hi Yadi, Thank you for your feedback. We take all customer concerns seriously, and our customer service team responds within 24 hours. I’ve checked for an order or email under your name, but we weren’t able to find a match. We also noticed that you posted an almost identical review for a brand named Curvola. We’ve heard from other customers who reached out to us thinking we are the same brand, but we are not. We are not affiliated with them in any way. Could you please double-check your order confirmation to make sure who you placed your order with? If there was a mix-up, we would really appreciate it if you could update or correct your review. Of course, if you have an order with us, you can email our customer service team at [email protected], and we will promptly assist you. Thank you so much for your understanding! 💛 Pearl