CH
Returns process frustrating
Material quality not that great, sizing was off, and the returns process THRU EMAIL (why?) has been beyond frustrating and slow and didn't even get a full refund in the end. The company was like negotiating % how much of a refund for wanting to return the items. Whaaaa????????? Was very disappointed overall.
Response from CurvesoulFeb 17, 2024
Dear CH, Thank you for taking the time to share your feedback with us regarding your recent experience with our company. We sincerely apologize for the disappointment and inconvenience caused by your first order. We want to assure you that we take customer feedback very seriously, and we are committed to providing a positive shopping experience for all our customers. Your feedback helps us identify areas for improvement and ensures that we can address any issues that arise. In order to better understand the specific problems you encountered with your order, we would like to investigate the matter further. To assist us in resolving this issue, we will be contacting you via email shortly. We appreciate your cooperation and look forward to working towards a resolution. We understand your hesitancy to take the risk of ordering again, and we respect your decision. However, we want to assure you that we continuously strive to improve our products and services based on valuable feedback like yours. We genuinely value your input and would appreciate the opportunity to make things right. Once again, we apologize for any inconvenience caused, and we hope to regain your trust in the future. If you have any further concerns or questions, please do not hesitate to reach out to us. We are here to assist you. Curvesoul Support Team