CurvesoulReviews of curvesoul.com

Response from CurvesoulMay 10, 2024

Dear Katherine Cunningham, Thank you for taking the time to share your feedback with us regarding your recent experience with our company. We sincerely apologize for the disappointment and inconvenience caused by your order. And sorry that we can't cancel the order once it is shipped out. Hope you can understand. We want to assure you that we take customer feedback very seriously, and we are committed to providing a positive shopping experience for all our customers. Your feedback helps us identify areas for improvement and ensures that we can address any issues that arise. In order to better understand the specific problems you encountered with your order, we would like to investigate the matter further. To assist us in resolving this issue, we will be contacting you via email shortly. We appreciate your cooperation and look forward to working towards a resolution. We understand your hesitancy to take the risk of ordering again, and we respect your decision. However, we want to assure you that we continuously strive to improve our products and services based on valuable feedback like yours. We genuinely value your input and would appreciate the opportunity to make things right. Once again, we apologize for any inconvenience caused, and we hope to regain your trust in the future. If you have any further concerns or questions, please do not hesitate to reach out to us. We are here to assist you. Curvesoul Support Team

Response from CurvesoulMar 13, 2024

Dear Elyse Archer, Thank you for taking the time to share your feedback with us regarding your recent experience with our company. We sincerely apologize for the disappointment and inconvenience caused by your recent order. We want to assure you that we take customer feedback very seriously, and we are committed to providing a positive shopping experience for all our customers. Your feedback helps us identify areas for improvement and ensures that we can address any issues that arise. In order to better understand the specific problems you encountered with your order, we would like to investigate the matter further. To assist us in resolving this issue, we will be contacting you via email shortly. We appreciate your cooperation and look forward to working towards a resolution. We understand your hesitancy to take the risk of ordering again, and we respect your decision. However, we want to assure you that we continuously strive to improve our products and services based on valuable feedback like yours. We genuinely value your input and would appreciate the opportunity to make things right. Once again, we apologize for any inconvenience caused, and we hope to regain your trust in the future. If you have any further concerns or questions, please do not hesitate to reach out to us. Curvesoul Support Team

Response from CurvesoulNov 8, 2023

Dear Candace Hart, Thank you for your review and please accept our sincere apologies for this inconvenience. We never intend to see our customers around this situation. We have been working hard to correct product issues if you can offer more photos or details of the items you received, hope to provide you and our other valued customers with better service in the future. Our company is very strict on product quality control and will not allow this to happen again. We request more information or photos of the product for stopping the next time something like this happens, hope you can understanding. Regarding your return request, we have solved it as our return policy and the refund notification sent successfully. Refunds are issued in the form of the original payment, such as the credit card used for the order. Would you please double check again? If you have any other questions or concerns, please don't hesitate to reach out. We're here to help! CurveSoul Support Team

Response from CurvesoulNov 8, 2023

Dear Michelle OBrien, Thank you for sharing your feedback with us. Please accept our sincere apologies for the negative experience you had with our service. We updated the shipping information and replied your email on Nov 6th, could you please kindly check your mailbox or junk mail. More information about shipping time & cost, please kindly check it : https://curvesoul.com/pages/shipping-delivery We apologize once again for any inconvenience caused and appreciate your understanding. Our team is currently working hard to improve our service and ensure that this kind of situation does not occur in the future. If you have any suggestions or need any assistance, please be free to contact us at [email protected] CurveSoul Support Team

Response from CurvesoulNov 7, 2023

Dear Kimberly, We are sorry that you have not received your order. We can understand your feelings and we also want to deliver the order to you asap, we will contact the shipping company to deliver your parcel at first. And we have been working hard to improve our shipping service to make you and our other valued customers more satisfied. After checking the order status, it is in transit process and the shipping time is same as we promise on our shipping policy. Our customer service support team will contact you by email and help you solve the issue, please kindly check your mailbox. We highly appreciate your understanding and patience. Thank you for giving us the opportunity to resolve this matter. We look forward to continuing to serve you as a valued customer. If you have any suggestions or need any assistance, please be free to contact us at [email protected], we are always here for you. CurveSoul Support Team