Michelle G.
I tried to return my order and instead…
I tried to return my order and instead of offering me a full refund, they offered me to keep the order with a refund of 60%. I didn't want the order and their customer service team told me my refund was sent but I have yet to see it.
Response from CurvesoulOct 31, 2023
Dear Michelle Gre, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience you've encountered, and we genuinely appreciate the opportunity to address your concerns. We understand that you were not satisfied with the resolution offered for your return request. We are sorry for any miscommunication that may have occurred during this process. Please allow us to clarify the situation and resolve it to your satisfaction. While our initial offer was to provide a 60% refund to keep the order, we understand that you would like a full refund instead. We're committed to making this right for you. Our customer service team has indicated that the refund was sent; the refund was processed on Sept 27th, and it was returned successfully, however, we understand that you haven't received it. We apologize for this delay, and we will investigate the issue immediately to ensure your refund is processed correctly. Once again, we apologize for any inconvenience this may have caused you. Our team is dedicated to ensuring your satisfaction, and we are committed to resolving this matter to your complete satisfaction. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly. CurveSoul Support Team