Consumer
First set were fine, second set a completely different colour
I ordered a pair of grey curtains in the size I thought I needed. Once they arrived, I was happy with the quality but I hadn’t ordered a big enough size so I ordered another matching pair using the repurchase button to put alongside the originals, thinking the same product would be sent. When the second curtains arrived, they were a completely different colour. The first grey and the second a brown colour. I emailed and chatted to a person and was told that they could only offer me 10, then 20 and finally 30% of the cost and that if I wanted to return them, I would have to pay for the shipping which would be at an expense to me. I found the person very rude and unhelpful. I would not recommend buying as you cannot guarantee the quality of the product and with no customer service to be heard of, you do not seem to get anywhere even thought the product sent does not match the order description. I will be reporting them.
