Alera K.
Got charged after cancelling my account twice!!
I cancelled my account 3 months ago but I have been charged 2 extra times even though I thought I cancelled it. I got an email a few days ago saying that another shipment is on the way even though I cancelled it AGAIN after those 2 extra boxes were sent. Me and according to these reviews, a bunch of people need a refund because we cancelled out account but you guys are still sending things and charging us!! Ridiculous.
Response from CurologyDec 16, 2019
Hi Alera! I completely understand this frustration. If you have not already, please email [email protected] so our team can look into what happened. I am also giving this feedback directly to our team so we can make changes to our process in the future.