Nathan K.
Update
Customer service addressed my problem after being charged when I cancelled and they provided a solution, thank you.
Response from CurologyAug 11, 2025
Hi Nathan, we appreciate you taking the time to provide this feedback. We apologize for any inconvenience! I wanted to mention that the trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & charge the selected items. To ensure full transparency, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. Rest assured, we understand your concern and are happy to refund you I've followed up via email now. If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a great day, and take care!