Tak M.
Prompt, Efficient and Great Customer Service
We needed our mailing address changed for a shipment headed our way. Natalie at Curology was able to resolve that for us immediately. Great customer service

Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 828 reviews with 5 stars · Clear filters
Tak M.
We needed our mailing address changed for a shipment headed our way. Natalie at Curology was able to resolve that for us immediately. Great customer service
Edwin M.
Great customer support
Brieanna L. B.
It actually works! Everything so simple. I literally wash my face with dial soap in the morning and then curology moisturizer and then at night when all the magic happens I cleane my face with the curology cleanser, then I put on my customized formula that they had put together just for me and what my face needed and then lastly the curology moisturizer. That's it and I'll tell you ive tried a lot and I mean a lot of things for my face and nothing's worked for me. And I won't lie I was really skeptical about using curology at first but when I seen they have a try risk free 30 days trial all I had to do was pay shipping and handling which was like $5 I figured hey I'll try it for $5 and I am so glad that I did. Heck I started trying the body wash well cause I had a few breakouts from my line of work that i do. I do a lot and I mean a lot of sweating with my job so I tend to break out more and in more places than most people so I'd have a pimple here and there on my chest and my back and back of shoulders area and the first few washes they are already gone and no more as appeared since I started it. God I love love love curology. They have made me feel so more confident in my skin. I haven't worn any makeup all summer. The only reason I was wearing makeup after i started was cause of my dark circles and then I contacted my Dr with curology and she recommended putting my customized formula on my eyes a few days a week and I'll tell you what between that and not itching my eyes as hard had as often as I was cause finally I figured out that I have allergies of the eyes where it makes my eyes itch all of the time so what was happening I was bruising my eyes so it looked like I had been punched in both eyes and since the skin is so thin under your eyes and are the thinnest part of your body and I already bruise easily anyways I was just bruising my eyes over and over again not giving them the chance to heal. But since I had found out all of these things and using the formula and not itching my eyes and hard and often my dark circles have almost gone away! And also my pores have shrunken so much and my little fine lines I had in between my eyebrows have gone away as well. I can just keep going on and on about curology. My pores do not get as clogged anymore and my face is not oily anymore either. My face is between oily and normal so when I used a moisturizer it always seemed to make my face too oily and then I would always break out. But since I started using curology moisturizer I haven't had one day of oily skin. It's just been normal! Whatever curology is doing they are doing it right! So please never change and please please never go away! I wouldn't know what do do if you guys ever discontinue curology. I would definitely be lost. I want to say thank you so much for every thing you've done for my skin and my confidence you've given back to me. I haven't been this happy with my skin ever, to be completely honest. So again thank you and I would give you guys a 100 if I could!
Response from CurologyAug 2, 2023
Thank you so much for your glowing review! We're thrilled to hear that Curology has made such a positive impact on your skin and confidence. It's fantastic to know that our customized formula and products have helped you achieve the results you've been seeking. We're dedicated to providing effective and personalized skincare solutions, and we're delighted that you've experienced such transformative results. Your satisfaction is our ultimate reward. Please know that we're here for you and committed to continuously delivering the best for your skin.
Bobby
April, one of the workers, helped me out so much. She went above and beyond with helping me. Curology is literally the best customer service I’ve ever had. Their texting platform is great with reaching a representative.
Response from CurologyAug 2, 2023
Thank you for your wonderful feedback! We're delighted to hear that April provided you with exceptional assistance. Our team at Curology takes pride in delivering top-notch customer service, and we're thrilled that you had such a positive experience. Our texting platform is designed to make communication easy and efficient, ensuring that our valued customers like you receive the support you deserve. We'll be sure to pass along your kind words to April. Your satisfaction is our priority, and we look forward to continuing to serve you with the best care.
Robbie C.
Curology customer service is an A++ service! Always prompt and extremely knowledgeable about the products’. I’ve been a customer for at least 3 yrs and have never had a bad experience with reaching out with questions
Sabrina
I tried Curology for more than a month. Sadly the formula didn't suit my skin. I noticed flaky skin and nothing helped. But I was extremely satisfied with their customer service. My med provider was very responsive throughout. After I dmed the support team on insta, they refunded me for my last shipment within a day. Even though I was sad the product didn't work out for me, their service made up for it.
Response from CurologyAug 2, 2023
We appreciate your feedback and are sorry to hear that the product didn't meet your expectations. However, we're thrilled that our customer success team was able to provide you with excellent service during your Curology experience. Your satisfaction is important to us, and we're glad we could promptly address your concerns. We're committed to ensuring a positive experience for all our customers, and we're here to assist you with any skincare needs you may have in the future. Thank you for giving Curology a try, and we hope to have the opportunity to serve you better in the future.
Melissa H.
From week one using Agency I have my best skin ever as I can remember. My skin glows and it is not irritated. I hardly have to use any foundation.
Sam S.
Using texting, I was able to be contacted quickly and have my issue resolved! Incredibly helpful and informative.