CurologyReviews of curology.com

Total scam. I tried it for a promotional deal because it was only for $5, and absolutely nowhere did they indicate that they were forcing you into a subscription where you'd be automatically charged. Not only that, but they made it seem like it was originally $45, but when I was charged again, I was charged $90. They said they don't take refunds on subscription orders. After I cancelled my subscription, I can no longer view my order to see why it was so much. Super sketchy

I kept trying these formulas for long periods of time and it only ever made my skin worse. On top of this I was charged for boxes I didn't want shipped without advanced notice more than once.

I previously signed up for pre-shipment alerts, yet I did not receive an alert before my product was prepared for shipment. I contacted customer service via text, as they do not have a number to call. I was told that the shipment had already left their facility and they could not cancel the shipment. When I tracked the package, it showed that the carrier did not have possession of the package. I contacted them again to let them know that the package had not left their facility. The rep said that they would forward my concern to the appropriate person to see about canceling and refunding the charge. I would hear something in 2 days. So in other words they will allow the shipment to leave their facility and then see if they can cancel the shipment before it leaves? I was also told that I could not set my profile up for text alerts and that it could only be done on their end. The rep requested proof. How can I provide proof if it was done via their website? My daughter and I both set up our profiles, on our end, to receive pre-shipment alerts. She gets them and I don't. When I mentioned this to the to the rep, the rep stopped responding.

I signed up for the 30 free trial. I canceled my service about a week and a half (possibly 2 weeks) prior to when it was supposed to charge me for the next month. I received a noticed that I got charged anyway. I went through the cancellation process again and contacted customer service, but received no response. A few days later, it said the order shipped. I canceled again and contacted again, still with no response. The morning after it shipped, I contacted again (via text this time) and finally got a response only for them to refuse a refund because I canceled "too late" and they had "no record" of me canceling the first two times. I'm screwed out of $100 for something that is not my fault.

This company is such a joke & completely scams its customers! I bought their trial tretenoin formula, wanted to give my skin a few weeks to adjust, I had major irritation from their formula. A new bottle shipped out before I had even finished out the trial formula. These formula's are not custom to your skin at all. This formula burned my skin and they told me they don't offer refunds but could adjust my formula. No thank you! RUN AS far away from this company as you can go. I regret ever getting involved with their business. THE ABSOLUTE WORST. LEARN TO START CARING MORE ABOUT YOUR CUSTOMERS - We are the lifeline to YOU staying in BUSINESS!

Chat with Curology AI powered by decagon.ai 2:50 PM Hello this did not work for my daughter and she still has blemishes and same skin issues In order for us to connect you with a specialist on our team, I'll need your email so we know who you are. Could you please provide your email address? If you do not have an account with us, please reach out to us via email at or SMS at 415-200-2060. A specialist will join this chat shortly! Please hang tight, our team will be available within 2 minutes, but usually faster than that! An agent has joined the chat 2:58 PM Sasha Agent avatar Hi Alona, my name is Sasha! Thank you for your patience, it's my pleasure to assist you. How are you doing today? 3:00 PM Hello this is dexteria Jenkins I saw an email that said I had approved another shipment for my daughter alona 3:01 PM However this product did not work and we will use a dermatologist in person for assistance I’d be happy to look into this for you. Please give me a moment while I pull up your account! How much was taken from my account and how can I cancel this shipment 3:04 PM Sasha Agent avatar I apologize if there's any confusion regarding this recent order. The trial is meant to last for the first 30 days of your subscription. After that, your full-sized shipment will process & bill by your chosen box. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As this was your first full sized order, the total was $107.21. Unfortunately, it looks like your shipment has already left our facility so we are unable to cancel it at this time. I'm so sorry for the inconvenience this may have caused. However, as you are going to see an in person dermatologist, I can confirm your account has been cancelled! Rest assured, as your account is no longer active, no new shipments will process for you. 3:09 PM An email was sent asking me to contact a provider I will reject shipment please not to refund the amount once ups shipment is rejected 3:10 PM Hello 3:11 PM Sasha Agent avatar I can confirm that a pre-shipment email was sent on May 4th. Sometimes our emails are misdirected to spam, so please be sure ' to your contacts list. This should help ensure any future messages are delivered to your inbox without issue. I do sincerely apologize, however, once a shipment processes, we are unable to cancel, refund, or accept the return of an order. For additional information, please see our return policy here​. 3:12 PM Okay i will return and file fraud charge the the bank there should be a confirmation received before shipping not just a email you should gain authentication by phone 3:14 P Sasha Agent avatar At this time, we don't have a phone line. I understand this may be frustrating, and I've passed along your feedback to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members. I understand that you would like to file a fraud charge with your bank. Is there anything I may do to assist you in the meantime? ​ 3:17 PM Yes this is a formal complaint as I was not notified nor did I confirm that I needed any products as these products did not work for my 14 year old minor child. I have contacted this merchant that has refused to refund money they have stated they can not be reached by a business phone. They have been notified that a fraud charge will be filed as well as a complaint with the attorney General, pharmacy board, and better business bureau. Ask a detailed question...

Skin care is not personalized. I was new to retinol I had never used it before and after using as directed for 3 days my skin was so insanely irritated I stopped using and forgot about them charging me. A month later they sent the same stuff, I tried to cancel but the provider assured me that I would get a better formula. Paid again and tried again, the product was still to strong. I tried to cancel but was forced to do a pause…. The following cycle I saw à failed change, for online canceled my subscription but they billed again and now I am stuck with so much product I can’t use because as it turns out I am allergic to the formula. Lots of “read the policy” but no actual help. Just go to a dermatologist in person. These tele services are just pushing drugs without any concern for the actual health of the individual. Shame on you Curology….

I signed up for their trial box on sale for $5. the NEXT box they charged me for automatically and charged me OVER $100 FOR, and I was not made aware it was being sent to me or that they would charge me that much until after it had already been shipped. Their refund policy; no refunds or cancellations after the product has been shipped (again, I wasn't made aware of this charge until after it was too late for a refund.). Calling their customer service number gives you an error message. You can only text their customer service number, and it makes you talk to a robot. Requested talking to an actual person and it took them 3 days to get back to me. The person was unable to help and just kept repeating the policy to me. Terrible communication and no real option for refunds. do not recommend. Also, I did not notice any changes to my skin while using their products. Conviently, "it takes up to 8 weeks to notice changes" which is longer than the length of their trial box, so you don't actually know if it works before they bill you absurd costs.