CurologyReviews of curology.com

While I was very happy with the product itself, the shipping and customer service aspect of this company are awful. They are a subscription, mail-based company, and yet every single shipment was either delayed or lost in the mail. My January product was due to arrive on January 20th. Not only have I still not received it, but all three follow-up shipping attempts have resulted in failure. I have been without product since January, and the customer service team has made no effort to investigate the shipping breakdown or offer a new solution except to have me ship my package to an alternate address, which seems completely impractical as a long-term solution. They have no option for expediting their shipments, so if something goes wrong, the customer is forced to wait an additional 2-3 weeks for a replacement to arrive, or in my case, never arrive. It is not worth the hassle and the inconsistency. I will be searching for alternate skin care providers who have figured out their operations and can provide meaningful and effective solutions and customer service. UPDATE: After three failed shipping attempts (all breaking down at the same point in the tracking process when DHL attempts to hand-off the parcel to USPS) Customer Service is now telling me that they will not attempt to ship another replacement unless I provide an alternate address and that my only other option is to cancel my account. What a way to make me feel valued as a customer, Curology. UPDATE TO MY UPDATE: A package arrived today! (Just a meager 4 weeks late, or actually only 11 days, considering it was one of the replacements due to arrive on February 6th), but still!! I’m so relieved! Hooray! My address isn’t broken! I email my Curology customer service rep to inform them, and they respond saying, “Great! Your other packages will probably make their way to you at some point too, and since we want to make sure you’re not getting anything extra, we have pushed off your next shipment until July 15th.” Are... you joking?? Why would you do that? I have been without product for a month and the shipping has been a complete unreliable nightmare... why would you risk anything else being delayed? Why would you risk putting me, a VERY frustrated customer, in this position again?

JUST DONT. I LITERALLY DID NOT HAVE ACNE UNTIL I GOT THE 1 MONTH TRIAL AND I WANTED TO SEE IF IT WOULD HELP MY SKIN TEXTURE AND IT LOOKS LIKE I AM HAVING AN ALLERGIC REACTION ALL OVER MY FREAKING BODY. I HAVE BUMPS EVERYWHERE AND I AM PISSED. THIS IS THE WORST DECISION I HAVE EVER MADE.

Their advertising is highly misleading. I was not connected with an actual dermatologist, and they definitely did not read all that medical history they made me provide. If you happen to not have just “usual” acne (say you have another common skin condition too, such as rosacea) they will not catch it, even if you included it in your history, and they will not write you a prescription for anything additional. This is honestly ridiculous, they claim to be tailoring your therapy to you but they won’t even consider treating other coexisting facial dermatological issues. This is not tailored therapy, it’s a scam. Faux dermatology.

I told myself the minute something went wrong in my skin in the SLIGHTEST bit, I’d stop using it..and I meant just that! I don’t have bad acne skin, like whatsoever, minor bumps that blended with my skin but it never made me uncomfortable..EVER! The only thing that made me uncomfortable is having oily skin (not all the time am I bothered by it), dark spots, & blackheads.. I know my skin, I never even really used facial cleansers that much except for charcoal mask to remove blackheads (which works), and a couple others, but I wouldn’t stick with those because I’d just naturally stop due to me feeling like it didn’t do anything. I usually just cleansed my face with water..but I thought I’d just try something different especially with curology claiming it personalizes cream specifically designed for what you’re aiming to tackle on your face..so, for a week of curology it was okay, it didn’t do anything, by the second week, it still didn’t do anything..by the third, I start breaking out REALLY bad on one side of my cheek, my chin, and forehead..and to proceed with something that causes me bad breakouts even tho it says it’s “normal” to experience new breakouts while skin is adjusting, i’d rather not stick around to see it.. Also, it’s not even guaranteed someone’s face will clear up due to the fact it varies and I NEVER had bad acne problems, maybe mild from hormonal changes but then it’d go right back to normal. I’ve experimented with facial cleaners before and haven’t broke out from those. My skin isn’t really sensitive. I’ll go back to what I know..I’d rather save myself now than to see my skin worsen from continuous use of something it reacted to (negatively) and then it becomes too late to reverse it altogether. All I needed was something to tackle blackheads and dark spots..but while trying to rid that—I end up with something ADDED to those which is acne I now have to try getting rid of by doing my original way of just washing with water, and hoping my skin just work itself out. One thing curology DID do was make me grateful for my oily skin, blackheads, and minor dark spots..because this acne is very discomforting, I very much can’t stand it and I am definitely not going to stay using curology and see it worsen so my skin could “adjust” when my skin wasn’t acne prone before ...Curology is not worth it.

I just received my first subscription of my large sized formula and I wanted to tell you how utterly disappointed and unimpressed I am. The "large" bottle contains 24ml of formula (as is written on the bottle), it costs 40ish dollars every 2 mo., and ships every 2 mo. My next shipping date was scheduled for March 22nd. 24ml is less than one ounce (which would be 30ml). It's less than 2 tablespoons (again, 30ml). And actually, it's less than 5 teaspoons (25ml). If I wanted this product to last me for 60 days, I would need to use it at a rate of 0.4ml a day. I would estimate that at the very least I would need 2ml to cover my entire face once a day. Just my face, that doesn't even include my neck. I would be very surprised if this lasted more than 2 weeks, to be honest. Did your team really believe that 24ml every two months was adequate? And you really have the audacity to call it a "large" size. Question....what does large mean to you? Frankly if this is what you consider large then I'm concerned that your needs aren't being met. I'm embarrassed for you all, honestly. This is like very basic math, you guys. I'm honestly not even going to go over the cost breakdown of this because it's not even about the cost. Money isn't even the issue. So disappointed. I was so looking forward to having this subscription. I knew it had to be too good to be true.

I tried Curology for almost a year and kept waiting for my skin to get better. I tried 2 different "custom" formulas and my skin kept getting worse and worse. I will admit that about a month in my skin looked really good, but it was all downhill from there. It's also expensive considering I used the amount they suggested and still ran out about two weeks early every time. I really only tried this due to the convenience but now I have huge painful zits all over my face, my skin feels tight and dry even with their moisturizer, and my skin is worse than when I started it back in March 2020. Now I'm just hoping I was successful in cancelling my subscription since so many of the reviews say it's hard to actually cancel.

I didn’t have terrible acne when i first started Curology. i had a few zits here and there but i still wanted them gone regardless. I started Curology in hopes to get rid of my acne and even some acne scars, but when i started using it, i went through the “purging phase.” I thought it would be over within a month but when i kept using it, my face got worse. it became dry, red, inflamed, and my regular acne turned into cystic acne. i told the dermatologist about the issues i was having and even submitted a few photos, and she claimed that i was still in the “purging phase.” well my “purging phase” lasted 5 months. i have stopped using Curology, and it’s been about 6 months since i’ve stopped using it, and my face is still in that horrible state of dry, itchy, redness and i have incredibly large cysts around my face and on my face. i’ve tried to use more products but i can’t find anything over the counter that helps with my skin condition.

Curology ruined my skin. At first, my skin was noticeably clearer. About a month into using the regimen, I began to break out in hundreds of tiny breakouts along my jawline and cheeks. It was incredibly strange, not quite a rash- nor your average pimple. (I had assumed this to be some level of purging. I only wish I could go back to have stopped using it, then). I continued, and soon my skin was smoother than ever before. I rarely received a single breakout. My skin was remarkably clear. That was- until it was exposed to the average detergent or fabric softener. Suddenly, my skin was hyper-sensitive to the products I'd use to wash my bed linens and clothing. I would get the same, insane breakouts as I had in the beginning. Breakouts that were exacerbated by the products. I immediately switched to a completely new routine (my core products being from Kiehl's). And my skin became significantly less sensitive to the detergent/softener issue. I also switched to opting out of softener, and began using sensitive, fragrance-free detergent (All Free and Clear- the only one that currently works for me). But my skin has never fully healed from this allergic development. I'm now permanently allergic to most detergents and all softeners, thanks to Curology. It's been a year since I stopped using the brand. I only hope this damage will eventually reverse.