CurologyReviews of curology.com

Been using curology for a few months and although I have seen some improvement in my skin, I do not like how the products does not last until your next shipment, its as if they want you to run out so you can order more sooner. Their *large*is not large and their packaging is horrible. I don't know how many times I've had problems getting product out of their pumps.

I've used Curology for 7-8 years now, progressively increasing the tretinoin on my prescription to acclimate my skin. The providers have been helpful and quick to respond. The subscription model has some serious flaws, however. It's difficult to pause your subscription; rather you have to manually change the shipment date when you remember. When I became pregnant and asked to pause my shipment for a year since tret is contraindicated, I contact customer service multiple times over 3 months, and received no response. As a result, I received multiple extra charges and bottles that I will not be able to use. I was forced to cancel my subscription along with the $25 fee. I had planned to resume my subscription after my pregnancy but the lack of flexibility makes me reconsider.

Customer service responded quickly but I didn’t get a notification that my prescription needed to be updated or that my shipment was put on hold other than in the app which I barely ever log into or check. Email notifications would be more efficient.

Their product works, but they try to scam you on subscription. You can't set your own schedule for shipments, they don't allow you to choose your own purchase date, don't notify before they ship. The only way to work with them is to cancel your subscription after each shipment. This is deliberate, I've asked them multiple times to enable this. *sshole business practices.

Customer service is awful. They alway refuse to refund even tho the product hasnt even shipped out yet. I didn’t even know i was still subscribed. They screw u over and the last 2 bottles ive had started crystallizing after a week

I did the initial process, it said it would charge me around $29 once my profile was reviewed. It let me add a few "free" extras of samples and chapstick. A couple days later my box was approved and "shipped". I went into my profile, and looking at my box it said it was $39 instead of $29, and had three different things in it that I didn't select, and did not have any of the "free" extras or chapstick I added to the initial box. I emailed about both issues, they eventually got back to me, it did end up only charging me $29, but I still have no idea if the free extras are in there. Also they said it had just shipped, so the initial shipment wasn't even real. In further examining this site I found they use the same exact before and after pictures as other skin care companies. This company feels so sketchy to me. Why did it say it was going to charge me more money with less items? Why did that price change after I pointed it out? Why did no one answer my question about the free extras they claim you get to add on? Why do they use the same before and after pictures? Definitely cancelled my subscription immediately. ** Response to curology, I already reached out, as I stated in my review. It was unhelpful. I had asked for a refund (did not receive one) as I was uncomfortable with the price changes and the missing extras I had added to my box, which was never addressed in their response. I'm not interested in starting multiple back and forth conversations that lead nowhere. These are my final assessments of your company.

I used this product religiously for about a year, following all the recommendations by my dermatologist. I knew it would take some time for my skin to get use to the product, but my acne honestly just got worse and my skin became extremely dry and extremely sensitive.. & when I would change my formula, it just caused negative reactions to happen to my skin. A positive is that the dermatologists are super helpful, kind, and listened to my needs. The product sadly just isn’t close to being worth the amount of money they charge you..

Product seems to be helping but every time it’s due for re-payment. I run out before the item comes. This time I even paid days before it was due so it will be sent early and I’m still out & waiting for the formula. The bottles need to be bigger.