CurologyReviews of curology.com

I reached out to my Curology provider about some effects the formulation was having on my skin. They suggested changing the formula, but I replied saying I was not interested in purchasing a new formula and would try to continue using the one I already had. Unbeknownst to me, they went ahead and updated the formula without my agreement. As a result, the product that has been shipped to me is the incorrect formula. Speaking to customer service to request a resolution or a refund has been frustrating - they are arguing in bad faith, refusing a refund, and offering only store credit, as if I would want to continue purchasing products from them. I want to add that they changed providers on me without any prior warning, and they ship out subscriptions without a reminder email or receipt prior to shipment. This, combined with their "no refund" policy is a shady business practice designed to collect money from unsuspecting customers, even if a mistake is made at the provider's end.

Muy mala atención mi caja de prueba nunca llego.

I took the quiz and signed up to try Curology for dry skin and redness due to rosacea but the quiz results came up with anti-aging products for me. Cannot adjust these results or change anything after they set up the sample so I went with it. They charged me the $7 or so and the samples never arrived (UPS stated the items were damaged and returned to sender but I never received a replacement or a refund). Then I saw I was charged for the $95 subscription without ever trying the samples so they arrived. Customer service did not respond for over a week after I contacted them. Their customer service was extremely unhelpful - told me to remove my bank dispute and they would consider trying to help me but otherwise did not offer anything Now working through my bank to get charges reversed. Won’t order from them again and do not recommend

I have so much to say about this company- but let’s start with this: every influencer is lying. Company is ridiculous & there is NO CUSTOMER SERVICE. They have repeatedly taken my $$$ including charging for sales tax where this state does not have one…. And not sent me ANYTHING. Total SCAM. How much are they investing in advertising to have NO CUSTOMER SUPPORT OR REFUND POLICY when they take your $$$ and send nothing??? Horrible, dishonest business.

No refund policy is bs they increased the price from 40 a bottle to 60 a bottle. This is crazy since curology has made no difference in my skin as i cancelled and stopped using if anything my skin has improved. I have a bottle of curology just sitting in my room now because they dont accept refunds even though I've been a customer for almost 2 years. What a waste of money and what a greedy company.

It will take weeks and weeks for a medical professional to respond! Sometimes they will not process your shipments. You constantly have to keep messaging them over and over again. But their customer service is great at responding and answering questions. If you’re a medical provider, you should always respond to your customers if you care for them. Especially online, they don’t have to deal with people in person.

I was trying to think of at least one thing that I like about this subscription service, but sadly I can’t even think of one. I’ve spent hundreds of dollars on Curology’s custom skincare, and while it has done WONDERS for my skin, the service itself is such a rip off. User Experience: For starters, I can’t figure out for the life of me why this telehealth service doesn’t have an app. That in itself, on top of the fact that their website is one of the least intuitive websites I’ve ever come across, really makes Curology a subpar service. Second, the provider feedback that you get after your initial evaluation is nothing more than one canned response after another. Costs: Aside from the tretinoin, you can get way stronger concentrations of the other ingredients in your formula, for way cheaper, OTC (I.e., niacinamide, azelaic acid, etc.). I finally had it after they increased the price of my custom formula by $20, literally, overnight. I just went to my PCP today and was able to get 5x the amount (assuming that the ingredient ratio in my formula was 1:1:1 - so approx. 9g tretinoin:9g azelaic acid:9g niacinamide in a 26g bottle) of tretinoin and azelaic acid for just $20 total (using my insurance)! My new azelaic acid rx is also 3x stronger than what Curology was able to provide. For the niacinamide in my formula, I was just able to pick up a $6 bottle of it made by The Ordinary from Ulta (also at a stronger concentration + zinc). Note: I do have really good insurance, and some insurances won’t cover tretinoin, so the price of a tretinoin rx from your PCP or derm may be more expensive. Still, you can get at least 2-3x the amount of tretinoin for half the price ($30) or 5x the amount for the same price ($60) w/o insurance via a GoodRx coupon. Quantity: Overall, what I got from my PCP and OTC should last me at least 3 months, if not 6 months, whereas the stuff from Curology only ever lasted me 1.5 months max. Another thing that I noticed is that Curology puts false expiration dates on their rx skincare. The tretinoin that I’d get from them always had an expiration date that was just 3 months after the fill date, which I immediately recognized as odd since most prescriptions are good for 1 year. I checked the tretinoin that was prescribed by my PCP and it’s good for 14 months, which is just another example of how Curology rips you off by getting you to spend more money. Convenience: One of the biggest hindrances to this service is how long it takes to complete their skincare consultation. I get it - they have to cover all bases since they’re prescribing people a very potent topical medication. But, the amount of time you spend completing their consultation (30 mins - 1 hr), could be used for a much more personal and streamlined visit with your PCP/derm (or even a virtual face-to-face appointment) instead. Additionally, their shipping times are long (at least 1 week) and inconsistent, so it’s impossible to time your shipments so that you never run out unless you order 2 bottles at a time (however - remember that their formulas come w/ a “shelf life” of just 3 months, so you run the risk of your formula “expiring” before you get to use it if you stock up ahead of time). Lastly, know, too, that if you do a free trial with this company, you’ll automatically become ineligible for a free trial with Agency (since they’re owned by the same company) despite the fact that Agency cost $20 more a month and contains different active ingredients. Overall: Unless you like wasting money and don’t care about convenience and receiving quality care, skip this service. Seriously, save your money and just get the rx topicals (tretinoin, azelaic acid, hydroquinone) that they prescribe from your PCP or derm!

worst product in the market. I wish I could go back and not put this garbage on my face. My acne became worse after a months use. I trashed everything. Do not recommend!