CurlMixReviews of curlmix.com

I really try to support my community of black own businesses. When Curl Mix was struggling to stay open, I supported the campaign by buying the bundle deal on December 30, for $100.00. However, I have not receive my order. I have requested a full refund and I will never order from this company ever again.

Curlmix is a scam. O not buy from them. They will take your money and not ship te product. They give you the eyn around and keep saying the reason my order hasn't shipped is because they have a lot of orders and there are product delays. I ordered 6 weeks ago and still have not gotten my items. I see why they are going out of business. They area deceptive and unprofessional business. If this is how they run a business, they should be ashamed of themselves.

I just started using Curlmix wash and go product. After using the wash and go shampoo and the wash and go conditioner my scrap started burning. I rinsed my hair each time. So I added the moisturizer but then noticed my hair was falling out. I have discontinued using the product. I will return the product to the company where it was ordered.

I don’t know what products they use, but it made my hair fall out!!! I’m trying to figure out how to send pictures!!!

It is with a heavy heart that I am writing this review. As a customer of Curl Mix, I have celebrated their success from Shark Tank to Who Wants to be a Millionaire to now their stock investment opportunity. Unfortunately, recently I experienced merchant false advertising and sales fraud which have devastated my support. Their website advertised “Buy One Get One Free” of their curl mix products and obtain a free serum with $50 purchase. I took pictures of the offers for documentation purposes just to ensure I read all the fine prints. To my displeasure, the order did not include Buy One Get One Free nor the free serum. Instead, I am being fully charged with ZERO free products. Assuming this was a simple mistake to easily be corrected. I reached out to Curl Mix Customer Service and left 3 voice mail messages on 11/18, 11/19 and 20. Additionally, I followed up with emails to their info email address. To my dismay, all messages were met with condescending responses NOT resolving the issues and basically, telling me there is nothing they can do. As a result, I am: 1. Cancelling my existing recurring order membership that I have had for over 3 years. 2. Returning the order placed that was fraudulent in more ways than one. 3. Filing an FTC and Office of Consumer Affairs complaint and 4. Leaving this review. As a fellow woman of color who is super supportive of other underrepresented-business owned merchants, it is disheartening to have made so many attempts as a customer to resolve these issues amicably and only to be met with lack luster responses. Hopefully the owners read this review and care enough to review their internal processes for positive customer experience changes.