CurlMixReviews of curlmix.com

Still haven’t received package. It’s been over two months. Don’t waste your money here.

I too have experienced the same issues as the other women that have mentioned on this thread. I can attest to placing an order back in her December “crying campaign” and not receive the order til 3 months later. I fail for her BS again with “I have to close the factory”campaign in June and still no order received and counting it’s been over 10 weeks. Reached out to only receive AI responses. I even donated to her “become an investor” campaign years ago only to realize that money went down the drain. Like someone else mentioned she is responsible for the downfall of her company for various reasons but also by misleading her customer base with dishonest delivery timelines but worst of all disrespecting her customer base by disregarding us with horrible customer service practices. Never again will I patronize this business.

Wonderful hair products. I was a loyal customer for over 5 years. They finally lost me over Kim's aggressive, manipulative marketing, begging her customers to buy bundles (that she doesn't have in stock and can't produce). I waited two months for my order, finally threatening to report her to my credit card company. I asked multiple times for an order status or a refund, and received zero customer service. This woman is running her own company into the ground.

Zero customer service. I made two purchases in March 2026. Curlmix advertised a promotional discount bundle 10 for $10 Summer Styling Bundle ($300 VALUE) - THIS IS A PRE-ORDER THAT SHIPS JUNE 1, 2026 × 1. Curlmix advertised the shipping dates as June 1, 2026. As of today July 27, 2026 I still have not received my 10 for 10 bundles. Curlmix informed me the June shipping date was delayed until July and then the July was delayed until August and now it's delayed until September 2026. I have emailed them monthly and finally requested a full refund for both 10 for 10 bundles. Curlmix is not responsive and has not processed my refunds. Curlmix has offered store credits and additional promotional deals and I do not want store credits or promotions. By my email history, it reflects the amount of times I have reached out to the company and when I do receive a response it is filled with excuses, sales pitches to buy more products and offers of store credits. I just want my money back. This is bad business and unethical when their Facebook post clearly states you can request a refund by emailing but yet they do not honor. Fraudulent business practices holding my money hostage. Refund requested. Curlmix replied and asked if I would accept a store credit and they would take care of it right away. This is the reply: (I sincerely apologize for the frustration this has caused, and I completely understand that you no longer need the order. At this point, I’d like to check if you’d be open to receiving your refund as store credit instead. The credit would have no expiration date, so you’d be able to use it anytime if you decide to place another order in the future. Please let me know if this option works for you, and I’ll take care of it right away. Thank you for your patience, and I truly apologize again for the inconvenience.) I emailed them back the same day and told them I wanted a refund and not a store credit. I have not heard from them and I sent a follow up request. Still no response. Why would I want more of your products when you cannot honor my existing orders? Does not make sense at all. I’m good on Curlmix. And I have filed formal complaints with the IL Attorney General as well as the Federal Trade Commission. What's really disgusting about all this, is that I purchased two bundles to help the company when they did an altar call to help save the business and jobs AND this is how you treat customers who come to your aid to support your business. No thank you.

This is trash. DO NOT WASTE YOU MONEY! It took 3 months for the products to arrive and when it did, there was spillage in the box. The liquids didn't have a protective cap to prevent this. BUYER BEWARE!!! Whoever owns this company should give free products, buy 1 and get 10 free! GARBAGE!!

Company is a bogus and dishonest FRAUD! I ordered the 10 for $100 bundle on January 3rd. The product was scheduled to be shipped by January 30th. The date came and went. I reached out a week later and after receiving AI auto responses the owner posts a video explaining order delays due to missing an ingredient and promises all pre-orders would be shipped by Feb 15th. The date came and went. Again I reached out, and again AI responses were recieved in both email and via their fb page. Only when I started threatening legal action did what seemed like a "real" person ever reach out. Keep in mind this whole time the owner is promoting spring bundles and promising shipping on those orders by March 15th. The company contiously deletes negative comments, missing order inquires and reviews from their page and the comments that remain are either bot responses or are old comments updated to appear recent. Dispute your claim with your banking facility because at this point trying to contact the business directly will only end in frustration. As of March 1st my credit card company has refunded my purchase.

I would give 0 stars if I could. Horrible customer service. I ordered products for the first time as part of the owner’s 10 for $10 campaign to save CurlMix. I placed an order on Dec 1st and today is Mar 4th and I have received NOTHING. I want my money back. I have reached out multiple times and received no feedback. Patience and grace have gone out the window. It’s crazy because I am local to the company (Chicago area)!!! Then the owner has the audacity to have more of these “campaigns”, but cannot fulfill the original orders in a timely fashion. We helped save her sinking ship and this is the thanks we get? Her team can’t even respond to a correspondence? Never again!

I tried to support what seemed to be a failing black owned business. I ordered December 26, 2025. Its now February 16 2026 and I still have not my order nor any communication. I think they did a money grab and scammed every one. Unfortunately some other small business will have to pay for it with lack of support.