CuraYouReviews of curayou.com

Response from CuraYouSep 29, 2026

We're sorry for the frustration, and we completely understand your concern. We want to assure you that your case has been taken care of every step of the way. Here's a quick timeline of what happened on our end: - Your replacement order was confirmed and sent to your email on September 24 - The replacement unit was shipped out on September 25 - A shipping update with tracking was sent the same day It's possible these emails ended up in your spam or junk folder, which may be why it felt like no one was taking action. We've also just reached out to you again via email with all the details and your tracking link. We truly appreciate your patience, and we're here to make sure this is fully resolved for you. Please don't hesitate to reach out directly if you need anything at all. 🩷 To your pain relief, Emma

Response from CuraYouSep 14, 2026

I'm sorry about the experience reaching us. That's not the level of support we hold ourselves to. We did respond to your email on September 1, but it sounds like our reply may not have reached your inbox. I'm glad to hear we were able to connect and that the issue turned out to be power-related after the thunderstorm and most importantly, that your Cura ProWave Deep Healing Pad™ is working great again! We're always here if you need anything.🩷 To your pain relief, Emma

Response from CuraYouJul 8, 2026

Thank you for reaching out! Generally speaking, photobiomodulation has shown promising results in supporting peri-implant tissue health, including reducing inflammation around implants and supporting bone density through its anti-inflammatory effects and its ability to stimulate cellular repair. We'd love to learn more about your specific situation and guide you properly. Please reach out to us at [email protected] and our team will be happy to help. 🩷 To your pain relief, Emma

Response from CuraYouJul 8, 2026

Hi Linda, we're glad we were able to work through this together and get your Cura OralRevive Elite™ up and running! Enjoy your sessions. 🩷 To your pain relief, Emma

Response from CuraYouJul 8, 2026

Hi, we're truly sorry to hear your experience hasn't been what you hoped for. While red and blue light therapy generally does not have negative side effects, too much light therapy can actually inhibit results. For this reason, our oral light therapy device is built with an automatic shut-off after a maximum of 30 minutes. Our recommended session time is 15 minutes and no more than 2 sessions per day with at least 8 hours in between session. We tried to contact you through Trustpilot to help with your situation but unfortunately did not receive a response, and we've been unable to find an order in our system either under your profile name. If you are a genuine CuraYou customer, please contact us at [email protected] with your order number so we can troubleshoot this properly and ensure you're getting the most out of your device. To your pain relief, Emma

Response from CuraYouJun 22, 2026

We're so sorry for the stress this has caused. This is absolutely not the experience we want for our customers. We can confirm we've already reached out to you directly via email and are actively investigating with the carrier. Please rest assured we will not leave you without a resolution! 🩷 To your pain relief, Emma

Response from CuraYouJun 4, 2026

We're sorry to hear this, and this is not the experience we want for any of our customers. We've already reached out to you directly via email to get this sorted! Please know that every CuraYou device comes with a 1-year warranty, and we stand fully behind our products. We'll make sure this is resolved for you. 🩷 To your pain relief, Emma

Response from CuraYouJun 3, 2026

We are truly sorry. You are right, this experience has been far below the standard we hold ourselves to, and your frustration is completely valid. A device failing in the first week is not something that should ever happen (luckily these cases are extremely rare), and the fact that your replacement then got caught up in a carrier delay on top of that made an already difficult situation so much worse. We own that fully and have reached out to you privately to resolve this immediately, including a full refund if that is what you prefer. We hope to have the chance to make this right for you! To your pain relief, Emma