CuraYouReviews of curayou.com

Response from CuraYouMay 13, 2026

We're truly sorry to hear about the infections. We take this very seriously, and we never want a customer to feel unheard. We have already responded to you on May 10th with the return shipping label and to investigate this further. I've just re-sent it again today. Please check your spam folder in case it landed there. We're committed to making this as smooth as possible for you, so please don't hesitate to reach out to us if you need any further assistance. 🩷 To your pain relief, Emma

Response from CuraYouMar 6, 2026

We're truly sorry to hear about your experience. This is the opposite of what we want for our customers, and we take it seriously. Red light therapy is documented in thousands of peer-reviewed studies to have anti-inflammatory effects, so we were genuinely concerned to read this. That said, a small number of users who are particularly sensitive do experience a brief adjustment response in the first few sessions, a temporary increase in discomfort as the body responds to the new stimulus. This is similar to how muscles can be sore after starting a new exercise routine, and it typically resolves on its own within a session or two. Reducing session time can also help minimize this while your body adapts. If you were using the Cura OralRevive Elite™, occasional discomfort can sometimes be caused by the mouthpiece fitting tightly against the gums, causing irritation. Applying a small amount of coconut oil to your gums before each session can help significantly with that. As for our messaging, our 60-day guarantee is designed to give you enough time to experience real results, not a promise that every condition resolves within 60 days. We can't find any order under your name, so please reach out to us at [email protected] so our medical experts can look into what may have contributed to your experience, whether that's session duration, fit, or any other factors (such as medications or concurrent treatments).

Response from CuraYouFeb 13, 2026

Svetlana, I'm truly sorry about the delivery frustration you experienced. You placed a backorder for the Cura LaserFlex Ultra, and the carrier unfortunately lost your initial shipment. We sent a replacement right away with free express shipping to make up for it when you let us know, but I completely understand how disappointing that delay must have been. I hear you on the comfort issue. The hard plastic design isn't for everyone, and it sounds like our flexible Cura ProWave Deep Healing Pad™ might actually be a better fit for you. It's much more comfortable for longer sessions. The low-level lasers in the LaserFlex require a hard-shell casing to meet safety requirements. For the heat, I wanted to mention that the device has adjustable power settings (low, medium, high) and a pulsing mode (10Hz) that produces much less heat while actually providing better pain relief results. Did you try adjusting the settings ? Since your device just arrived on February 2nd, you're still very early in the process. Red light therapy typically takes 4-8 weeks of daily use before you'll notice meaningful relief. Anyways, upon your request we alerady sent you the return shipping label on Feb 12th, so you're free to return the device to us for a refund.

Response from CuraYouNov 11, 2025

Hi Marie, I looked at your return (UPS tracking 1ZX8R1710377885683) and it is expected to arrive at our warehouse tomorrow. As stated in our refund policy and share with you via email, we will inspect the product once it is returned and then process a refund within 5 business days. Please reach out to us at [email protected] for more details or any questions, we have not received any email from you.

Response from CuraYouAug 28, 2025

Hi Jodi, Thank you for sharing your experience with the OralRevive Elite. I understand your concerns about the fit and coverage limitations. We're releasing an updated version in late October with a larger mouthpiece design that will provide better coverage of the back gum areas and accommodate different mouth sizes more comfortably. Regarding teeth whitening, our device focuses primarily on gum health and bacterial reduction rather than cosmetic whitening like those that use bleaching agents. Many customers do notice brighter teeth as a secondary benefit, but the results of this natural whitening process depend heavily on lifestyle factors. Thank you so much for your feedback, we're taking this seriously to continuously improve our products.