Daniel C.
Absolute worst company I have ever…
Absolute worst company I have ever dealt with. 1. They do not tell you that when you buy the product it’s an automatic subscription which is hard to cancel. 2. I cancelled my order and they still shipped it. I had to receive it then ship it back at my own expense. 3. Their customer support is AI and it is so hard to actually get requests for cancellation and refund done because it always gives generic responses. It takes 20 business days for a refund then another time it is 15 business days another 10. WHICH IS IT? 4. I have not received my refund yet. They received the shipment and it was marked delivered 9/15. I sent them the screenshot and got an AI response “ I’m sorry this has been such a poor experience, and I understand you’re looking for a clear update. I can’t confirm a refund for order #1227399 in the records available to me. The refund timeframe starts once a return is approved: approved refunds are issued to the original payment method within 10 business days. If more than 15 business days have passed since approval and the refund has not arrived, your case needs review. The date you mentioned, September 15, does not confirm when the return was approved, so I can’t verify whether that timeframe has elapsed.” WHAT IN THE ACTUAL HECK IS THAT SUPPOSED TO MEAN? Am I getting my refund or not? Please stay away from this company. They do not know how to deal with customers.
Response from CupidsOct 12, 2026
Hi Daniel, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We truly appreciate you bringing these concerns to our attention, and we understand how important it is to have clear communication and confidence that your request is being handled properly. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team


