CupidsReviews of cupids.com

Response from CupidsSep 16, 2026

Hi Hristo, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We truly appreciate your feedback regarding the pricing, fragrance performance, delivery time, and your interactions with our support team. We understand that you were expecting a more noticeable and longer-lasting experience based on what was presented, and we appreciate you giving our product a try. Your comments are valuable to us and will be shared with our team as we continue working to improve both our products and the overall customer experience. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from CupidsSep 16, 2026

Hi Guy, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how you've felt to deal with a missing package and unexpected subscription charges. We appreciate you bringing this to our attention and take your feedback seriously. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team