CupidsReviews of cupids.com

Response from CupidsSep 21, 2026

Hi David, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how important it is for a deodorant to apply smoothly, feel comfortable, and provide lasting freshness throughout the day. We’re sorry to hear that the sticks became dry and waxy after a week and that the application and wear didn’t meet your expectations. We also understand your concern regarding the 30-day return period, especially since you purchased ahead of finishing your previous deodorant. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team

Response from CupidsSep 21, 2026

Hi Yanik, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We’re sorry to hear that the products and overall experience did not meet your expectations. We understand how important it is for the products you receive to align with your preferences, especially when it comes to fragrance. We also recognize your concerns regarding the additional scents included with your subscription and your experience with the solid deodorant. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from CupidsSep 21, 2026

Hi Damian, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how important it is to feel informed and in control of your purchases, especially when it comes to recurring orders and payments. We also appreciate you sharing your thoughts on Ignite. Your comments about the scent profile and how long the fragrance lasts are valuable, as they help us better understand our customers’ experiences and where we can continue to improve. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team

Response from CupidsSep 21, 2026

Hi Hikmet, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand how important it is to feel confident about your order, especially when the items and total shown at checkout don’t match what you expected. We also understand your concerns regarding the delivery timeline and your experience reaching our support team. Your feedback about the checkout process and customer support experience is valuable, and we’re taking note of these concerns so they can be reviewed with the appropriate team. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from CupidsSep 21, 2026

Hi Chris, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We appreciate you being open about what worked for you and what could have been clearer. We understand that scent preferences are very personal, and we’re sorry the fragrance wasn’t a good match for you. We also hear your concerns about the return and refund experience, particularly as a customer in Canada. Your feedback about how the guarantee and return policy are presented is valuable, and we’ll make sure it is shared with the appropriate team for review. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team