Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid FragrancesSep 18, 2024

Hi AJ, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesAug 28, 2024

Hello Terry, Thank you for taking the time to share your feedback. We're sorry to hear that the product didn't meet your expectations. We strive to provide high-quality fragrances that deliver great results, and it's disappointing to know that this wasn’t the case for you. We understand that everyone’s experience with fragrances can vary, and we’d love to work with you to find a solution. Please reach out to our customer service team so we can assist you further and ensure you're completely satisfied. We appreciate your business and hope to have the opportunity to make this right for you. The Cupids Team

Response from Cupid FragrancesAug 28, 2024

Hello Bhagaban, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesAug 28, 2024

Hello Olivier, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesAug 28, 2024

Hello Furgy, Thank you for sharing your honest feedback. We're glad to hear that your wife enjoys the fragrance, though we understand that it hasn't met your expectations in terms of receiving compliments or reactions. Fragrances can be a very personal experience, and reactions can vary from person to person. We value your opinion and would love to work with you to find a product that better suits your preferences. If you'd like, our customer service team can assist you in exploring other options that might provide the experience you’re looking for. Thank you for giving us a try, and we hope to have the opportunity to better meet your expectations in the future. The Cupids Team

Response from Cupid FragrancesAug 28, 2024

Hello Hal, Thank you for your feedback and for your support of our product. We’re thrilled to hear you love the fragrance! However, we’re sorry to hear that the checkout process was frustrating for you. Your concerns about the ease of ordering and the potential for accidental additions to the cart are important to us. We’re always looking to improve our customer experience, and your input helps us do that. We’ll be reviewing our checkout process to ensure it’s as straightforward as possible and to prevent any confusion. We appreciate your suggestion about simplifying re-orders, and we’ll take it into consideration as we make updates to our system. Our goal is to make shopping with us easy and enjoyable, and we hope to provide a smoother experience in the future. Thank you again for your valuable feedback. The Cupids Team

Response from Cupid FragrancesAug 28, 2024

Hello Holly, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how upsetting this situation must be, and we’re sorry for the frustration it has caused. It’s concerning to hear that two orders were processed when you only intended to place one. We aim to provide a seamless shopping experience, and it’s clear that we fell short here. While we strive to process orders quickly to ensure timely delivery, we recognize the importance of addressing issues like this promptly. Please reach out to our customer service team with your order details so we can investigate this further and work towards a resolution. We value your business and want to make this right for you. Thank you for your feedback, and we hope to regain your trust in the future. The Cupids Team

Response from Cupid FragrancesAug 28, 2024

Hello Jean, Thank you for your feedback! We’re glad to hear that your package has arrived and that you love the scent. We appreciate your patience during the shipping process and are excited for you to try it this weekend. If you have any questions or need assistance, feel free to reach out. Enjoy your new fragrance! The Cupids Team