Julian P.
Thought it was a scam but its not
Update below **Ordered. Billed. Money gone. Email saying its been delivered. I've emailed them more than 5 times, no reply but I get emailed by them every day, sometimes twice, asking me to buy more!** UPDATE - following this initial review, CUPID rectified and parcel was eventually delivered. I would like to know how the delivery company had it logged as "delivered" when the tracking (now) shows it didn't enter the UK until 3 days later. I've increased to 2 stars and the sales emails have stopped. As for product... I'm yet to hear anyone, yet alone a lady friend, comment on the smell... its pleasant enough but it doesn't last very long. At this stage, I probably wouldn't reorder.
Response from Cupid FragrancesAug 22, 2023
Hello Julian, Thank you for bringing this matter to our attention. We are truly sorry to hear about the frustrating experience you've had with your order and our communication. Your feedback is crucial to us, and we want to address your concerns as best as we can. We apologize for any inconvenience you've faced with the delivery and lack of response to your emails. This is certainly not the level of service we aim to provide to our valued customers. It's concerning to hear that you've received repeated emails encouraging you to make additional purchases while your current issue remains unresolved. Please be assured that we take your concerns seriously and are committed to investigating this matter thoroughly. We understand the importance of timely communication and delivering a positive customer experience. In order to assist you promptly, could you please provide us with your order details, including the order number and any relevant information? This will help us locate your order and investigate the delivery status. Furthermore, we want to rectify this situation and ensure your satisfaction. If there are specific actions you'd like us to take please let us know. Our aim is to address your concerns and restore your trust in our company. Once again, we apologize for the inconvenience you've experienced. Your feedback is highly valuable to us, and we are dedicated to resolving this matter to your satisfaction. Please provide us with the requested information so we can assist you more effectively. Thank you for giving us the opportunity to address your concerns and work towards a resolution. Cupid Fragrances Team