CumrigeReviews of cumrige.com

3.940 reviews
Pet Stores
5012 Walnut Grove Ave, San Gabriel, California

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Cumrige

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About Cumrige

Cumrige is a modern pet brand focused on creating smarter, safer, and easier cat care solutions. We design intelligent self-cleaning litter boxes that combine advanced sensor technology, quiet operation, and effective odor control to make life simpler for cat parents.Trusted by thousands of users, our M Series (M2, M4, and M5) offers reliability, comfort, and convenience for both cats and their owners. With fast U.S. shipping, responsive support, and continuous product innovation, Cumrige is redefining what modern cat care means — helping every family enjoy a cleaner home and a happier cat.

Cumrige (cumrige.com) has 40 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cumrige.com
Website: cumrige.com
Category: Pet Stores
Location: San Gabriel, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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C F.

Oct 18, 2025

Company stood behind its warranty

Update (10/27/25): I was able to communicate directly with the company and they gave me several different options to try to fix the problem; none worked which was disappointing. They kept in constant contact with me. They made good on their promise of a 1 year warranty and just sent me the shipping tracking information for a new automatic cat litter box. I am impressed with how they honored their warranty. ********************** I purchased this self-cleaning cat litter box from Cumrige in April 2025. Everything was going great until the end of August when it stopped working (would not “clean”, only completely dump all of the litter for a full clean and then get stuck open, causing a potential unsafe situation for my cats. I’ve tried everything to troubleshoot the issue, but without success. My biggest issue is there NO customer service/support information listed anywhere on the paperwork. I tried to email via Amazon and it was returned, saying Cumrige was no longer part of their store (despite their product still being sold on Amazon). When I purchased this product I was sent a one year warranty, guaranteeing repair or replacement…great!!! But…how do I reach someone to actually get help? I’ve been dealing with this quandary for almost two months. (PS, I loved the product before it stopped working, but the biggest downside is not being provided access to customer support!!!!). I feel scammed.

Response from CumrigeOct 20, 2025

Hi C Frith, Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. This is not the experience we want for our customers, and we sincerely apologize for the difficulty in reaching our support team. Please rest assured that we are here now and ready to help resolve this for you. You can contact us directly through either of the following ways: 📩 Email: [email protected] 💬 Live Chat on our website: www.cumrige.com (bottom-right chat icon) To assist you more efficiently, please send us: Your Amazon order number A short video showing the issue A photo of the silver sticker with the serial number (next to the power port) Once we receive this information, we’ll verify your warranty and arrange a repair or replacement if needed. We truly appreciate your patience and your support for our product, and we’d love to make this right and restore your trust in us. — Cumrige Support Team

About Cumrige

Cumrige (cumrige.com) has 40 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cumrige.com
Website: cumrige.com
Category: Pet Stores
Location: San Gabriel, California
Listed on Five Star Index: 2026

Cumrige reviews

40 approved reviews, newest moderated first

Mark
Oct 24, 2025
My Cat Box
Order came in as promised.Unit is amazing. One complaint, when using my credit card and debit card all sorts of red flag alerts came up from my banks.
Alan R.
Oct 20, 2025
Fast shipping and parts in stock for…
Fast shipping and parts in stock for our unit.
NaturallyGabby
Oct 20, 2025
Besides my delivery being a week late…
Besides my delivery being a week late so I suffered manual labor for a bit but they fit perfectly into my cat litter unit. Im happy they came with two.
md
Oct 19, 2025
great replacement
great replacement
Response from CumrigeOct 20, 2025
Hi there, Thank you so much for your review! We're happy to hear the replacement worked great for you. If you ever need any assistance or have questions in the future, feel free to reach out — we’re always here to help! Thanks again for choosing Cumrige! — Cumrige Support Team
C F.
Oct 18, 2025
Company stood behind its warranty
Update (10/27/25): I was able to communicate directly with the company and they gave me several different options to try to fix the problem; none worked which was disappointing. They kept in constant contact with me. They made good on their promise of a 1 year warranty and just sent me the shipping tracking information for a new automatic cat litter box. I am impressed with how they honored their warranty. ********************** I purchased this self-cleaning cat litter box from Cumrige in April 2025. Everything was going great until the end of August when it stopped working (would not “clean”, only completely dump all of the litter for a full clean and then get stuck open, causing a potential unsafe situation for my cats. I’ve tried everything to troubleshoot the issue, but without success. My biggest issue is there NO customer service/support information listed anywhere on the paperwork. I tried to email via Amazon and it was returned, saying Cumrige was no longer part of their store (despite their product still being sold on Amazon). When I purchased this product I was sent a one year warranty, guaranteeing repair or replacement…great!!! But…how do I reach someone to actually get help? I’ve been dealing with this quandary for almost two months. (PS, I loved the product before it stopped working, but the biggest downside is not being provided access to customer support!!!!). I feel scammed.
Response from CumrigeOct 20, 2025
Hi C Frith, Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused. This is not the experience we want for our customers, and we sincerely apologize for the difficulty in reaching our support team. Please rest assured that we are here now and ready to help resolve this for you. You can contact us directly through either of the following ways: 📩 Email: [email protected] 💬 Live Chat on our website: www.cumrige.com (bottom-right chat icon) To assist you more efficiently, please send us: Your Amazon order number A short video showing the issue A photo of the silver sticker with the serial number (next to the power port) Once we receive this information, we’ll verify your warranty and arrange a repair or replacement if needed. We truly appreciate your patience and your support for our product, and we’d love to make this right and restore your trust in us. — Cumrige Support Team
Aimee
Oct 10, 2025
Liners were easy to replace
Liners were easy to replace
Response from CumrigeOct 20, 2025
Hi Aimee, Thank you so much for your review! We’re glad to hear that the liners were easy to replace. If you ever need any help or have questions in the future, feel free to reach out — we’re always here to help. Thanks again for choosing Cumrige! — Cumrige Support Team
Robert W.
Oct 6, 2025
Auto cleaner feature stopped working
I have a Cumrige cat litter cleaner for over 2 months. The auto cleaner process stopped functioning. No trouble shooting info on how to repair so now I have to push the clean button manually.
Response from CumrigeOct 16, 2025
Hi Robert, Thank you for your feedback! We’re very sorry to hear that your Cumrige self-cleaning litter box isn’t working properly — we completely understand how inconvenient this can be. Please rest assured that our after-sales team will do everything possible to help you resolve this issue quickly. To help us identify the cause and provide a repair or replacement solution, could you please send us the following details: 1️⃣ Your order ID 2️⃣ A short video showing the issue 3️⃣ A screenshot of the Tuya App log Please send this information to our customer service email at [email protected] . Once received, our technical team will review it right away and provide clear repair instructions — or arrange a replacement if needed. Thank you for choosing Cumrige! We’ll make sure your litter box is back to normal as soon as possible.
Haygood
Oct 2, 2025
Timely
Timely, product fits properly.
Response from CumrigeOct 20, 2025
Hi Haygood, Thank you so much for your kind feedback! We’re glad to hear the product arrived on time and fits properly. If you ever need any help or have questions in the future, feel free to reach out — we’re always here for you. Thanks again for choosing Cumrige! — Cumrige Support Team

CumrigeReviews of cumrige.com

About Cumrige

About these reviews

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CumrigeReviews of cumrige.com

Cumrige reviews

My Cat Box

Fast shipping and parts in stock for…

Besides my delivery being a week late…

great replacement

Company stood behind its warranty

Liners were easy to replace

Auto cleaner feature stopped working

Timely

About Cumrige

About these reviews

More in Pet Stores, California

Boomerang Pet ID Tags

ArcataPet.com

Pop's Birding

Blackwater Aquatics

Cumrige reviews

My Cat Box

Fast shipping and parts in stock for…

Besides my delivery being a week late…

great replacement

Company stood behind its warranty

Liners were easy to replace

Auto cleaner feature stopped working

Timely