CumrigeReviews of cumrige.com

PLEASE DONT WASTE YOUR MONEY. MY PRODUCT HAD ISSUES FROM DAY ONE. I SAID I WOULD GIVE IT TIME TO GET THE KINKS OUT. THEN IT WAS ONE ISSUE AFTER ANOTHER. I CONTACTED THEM ON 9/29 AND THEY HAVE BEEN PROCRASTINATING THE ENTIRE TIME . ASKING ME TO DO SO CALLED TROUBLESHOOTING WITH THE IMPRESSION I WOULD GET A NEW LITTER BOX BUT THEN ITS ALWAYS ANOTHER REQUEST FOR MORE TROUBLESHOOTING. I REALIZE NOW AFTER READING THE REVIEWS THIS IS HOW THEY STALL SO U WILL BE OUT OF WARRANTY. THEY HAVE BEEN TELLING ME TO DO A BUNCH OF NONSENSE SINCE 9/29 AND IVE BEEN DOWN A LITTER BOX WITH MULTIPLE CATS. I WAS EVEN TOLD BY THE REPRESENTATIVE TO SCOOP THE DIRTY LITTER OUT THAT THE LITTER BOX WONT CLEAN. WELL GENIUS ISNT THAT THE POINT OF SELF CLEANING LITTER BOX ? ALSO AFTER FILING A DISPUTE I WAS TOLD THEY WILL GIVE A REFUND BUT THEY WANT ME TO BE RESPONSIBLE FOR RETURNING A DIRTY BROKEN LITTER BOX. THEY EXPECT ME TO GO BUY A BIG BOX TO SHIP A BROKEN LITTER BOX BACK. PROBABLY SO THEY CAN RE SELL IT . THIS COMPANY IS A SCAM.I BELIEVE ALL THE POSITIVE REVIEWS ARE FAKE. THIS HAS CAUSED ME NOTHING BUT STRESS AND TEARS AND AT THIS POINT IM THINKING OF SEEKING A LAWSUIT FOR PAIN AND SUFFERING AND CAUSING ME MAJOR HEALTH PROBLEMS. I SUFFER FROM MENTAL HEALTH ISSUES AND THIS HAS CAUSED ME TO FALL INTO DEEP DEPRESSION. THEY HAVE TAKEN ME THROUGH HELL SINCE 9/29:. I WISH I WOULD OF NEVER EVER BOUGHT THiS LITTER BOX. BIGGEST REGRET AND MISTAKE. GOOD CUSTOMER SERVICE WOULD OF BEEN PROCESSING A REFUND 7 DAYS AGO. PLEASE DONT BUY FROM THIS COMPANY BUT THIS COMPANY IS NOW IGNORING ME SINCE I TOLD THEM I WOULDN'T GO BUY W BOX FOR THEIR BROKEN MACHINE TO SEND BACK. LIKE WHO MAKES SOMEONE SEND A DIRTY GERMY LITTER BOX BACK THATS BROKEN.

So disappointed! I thought I took my time and researched these boxes, and I ended up with this crap! Terrible design! It might be ok for some, unless you’re blessed with a cat that pees on the side(back of the box). The pee runs directly under the litter tray and sits there as liquid(which is going to smell real good), then when the cleaning cycle starts, it runs out and meets the litter right at the edge of the sifter, creating a clump of wet litter along the edge of the sifter. If you don’t scrape it out, the sifter becomes blocked open and lets dirty litter go unsifted. This thing smells just as bad as a regular litter box, I’m out my money, and I still have to scrape cat litter constantly! Unless you have a fix for this, I want to send it back! I’d be glad to send pictures of what you’re going to be dealing with if you buy one of these.

Customer service is awful! I received one email from them asking for video of the problem I was having. I emailed them videos I emailed them pictures I emailed them all of the troubleshooting I had done. Not a word back from them. I am guessing I was a month and a half away from my 1 year warranty being up and they didn’t want to honor their faulty box. Such a shame.

Similar to what others have said, initially my experience was great. I purchased my litter box in Nov 2025 and had zero issues for about 6 months. Then, suddenly, my unit became stuck on the antipinch trigger. I completely disassembled to try and find the issue and then when I put it together again, it started working. That was issue number one. Then recently, the same thing happened. From reading other reviews, I isolated the problem to the infrared sensor and tried cleaning it. Still nothing. This time I reached out to Cumrige support. Here’s where the issue really took a turn. For one, their China-based team takes a long time to respond, dragging out what should be a simple resolution. Secondly, despite it still being under warranty, I have repeatedly been denied the option for replacement or repair and have, instead, been told to try and perform repairs that I believe could invalidate my warranty if something breaks by my hand. The overall experience has been very frustrating.

This product is awful. Very messy.

I purchased the Cumrige Self-Cleaning Litter Box on April 19, and after only a short period of normal use, it completely stopped working. The unit will not power on at all, making it completely unusable. I contacted customer service expecting them to stand behind their product. Instead, I was told that because the return window had expired, they would only offer a partial refund. The litter box is defective and no longer functions, yet the company would not provide a full refund. A self-cleaning litter box is not a cheap purchase, and customers should expect it to last much longer than a few weeks or months. When a product fails completely, the company should take responsibility and make things right. Based on my experience, I am very disappointed with both the product quality and the customer service. I would not purchase this product again and cannot recommend it to others

I spent $300 on this litter box and it stopped automatically cleaning itself within a year. When I contacted customer service, we went through the full troubleshooting process together and when nothing worked, they told me there was nothing more they could do. Why? Because I was one week past the one-year warranty. To be clear: the litter box broke before the warranty expired. I contacted them shortly after. For a $300 product that failed this quickly, refusing to make an exception for someone who is literally one week out of warranty is terrible customer service. A company that stands behind its products would make that call without hesitation. Do yourself a favor and save your money. I won't be buying from this brand again.

I ordered my litter box January 29, 2025. I loved it for the first few months until it stopped working properly. At first, I could fix it by resetting it or by unplugging it then plugging back in but eventually nothing worked and it would do nothing at all although all the lights were lit up. I tried the help videos with no success. I finally called the support number on January 26, 2025 (had to call several times as there was no answer nor any opportunity to leave a message) and spoke with woman who asked for the Amazon order number, which I gave her, and she said I would get an email with further instructions. When I didn’t receive an email I called back the next day and spoke with the same woman who again asked for the order number etc, and again said I would get an email. I still haven’t heard anything.