CUMA SkincareReviews of cumaskincare.com

I ordered two sticks of CumaBalm. When they arrived, one was defective, resulting in the product not swiveling up, so it's unusable. The other functions normally. I contacted the company and was told that I need to review a video that was attached to the response to see how to operate it. It's the same mechanism as on a tube of lipstick or lip balm, so no explanation needed! The referenced video, however, was not attached. I responded back. After three more e-mails from me, I finally received a response. I can return the product ONLY if it is unopened and unused. Of course it's opened. That's how I know it is defective! Additionally, shipping to return it is on me. Of course the company purports on its site that it is in Florida, but the product is manufactured in, and shipped from, China--and has to be returned to China. There is no record with the BBB of this company, and calls to the phone number given on the site go unanswered, not even by voicemail. On top of all that, there is a warning on the label that, "The safety of this product has not been determined." Ultimate scam, and I bought into it. Hopefully others will read this review and not fall into the same trap. At this point I am trying to dispute the charge with my credit card company, hoping to get my money back for the defective tube. Lesson learned. NEVER order from a company you're unfamiliar with unless you thoroughly check it out.

I made an order and noticed (before they processed it) that the shipping address is wrong. I tried to email and to call. Nobody has answered.

Another scam!!!!!!!! RUN.................

When I found this product it was around 6/2025, like everything else out there, it sounded too good to be true. I decided to try this product to find out what the hype was all about. Since it came with a refund I knew I could not go wrong. I tried the item for over a month, close to two and I saw no changes at all. I would use it faithfully as instructed, but to my surprise? it never worked. I contacted the company for a refund. They responded with an absurd list of things that needed to be done. If used, not used, just a return. Well I knew I was not getting a refund. On top of that I was responsible for paying for the return, which was not right. In the end, this company is a fraud and anyone who says it works must have been paid off. This product does nothing to correct the appearance of bags, circles, darkness nothing!

I received my order of 3 sticks and found that they were too hard to rub under my eyes and were stretching the skin. I reached out immediately to return the goods. After 10 emails since August 17, they finally responded on September 9 . They said I could return them, but have to pay the freight to China!! Their website lists a Florida address. The cost of shipping to China is more than the cost of goods! They do offer 10% refund if you don't want to spend the money for shipping to China. This is a good deal for them so they don't have to honor their return policy. Furthermore, the address listed on their web site is the same used by a completely other company that sells multiple products on the internet. I would not have made the purchase if I'd known they were coming from China.

From what I had read this product looked good and I thought what have I got to lose as they had a 90 day money back guarantee. I received the product pretty quickly and had a few initial questions so emailed them through of which they were pretty quick to respond to. After a month of using the product I didn’t notice much change so I emailed them again to see how long I should wait before I should expect to see the results … no response .. I followed up a week later with another email asking the same question… no response … I was coming up to my 90 days and felt the product had not worked so I requested a refund under the 90 day guarantee.. radio silence .. I was beginning to think there was a problem on my side with my emails getting through, so I sent another email (without mentioning anything about returning the goods) and I got a response!! When I replied saying I wanted to return the goods, radio silence again!!! So I feel it’s a bit of a scam if you want to return the product!

The company shipping policies specifically say this item ships from within the United States to a US address. Shipping takes 2 to 4 days. This does not come from the United States. It’s a complete lie. This comes from China. I have demanded that the refund my credit card, but they have not replied.

Bought CUMAbalm for under eye bags - should have realised marketing claims were too good to be believed. This is bordering on scam. The product is very hard and does not come off onto skin easily. This means you have to push too hard along delicate under eye area which drags the skin. I only used it for a week, as my skin looked so much worse after using this, I had to stop. Looked into the return policy as they claim money back guarantee. Then you see the small print says you have to do before picture and try it for 3 months, with picture every month. I’m obviously not going to try the product for 3 months, I’d probably look 90 years old by the time that period was up. DO NOT BUY!!!