CulversReviews of culvers.com

Apathetically, horrid customer service response from Culver's Corporate involving a Culver's issued BOGO coupon that was not honored at one of their local restaurants in my area. I wrote to Culver's through their website portal over three days ago. Not a word since. I called Culver's corporate offices today and, after a long hold, got transferred to voicemail. I left a message with one question to be answered. "How long does it take for Culver's customer service to respond to email requests?" To my surprise, I received return call but I was not available to answer my phone. Did the Culver's customer service agent answer my only question within her voicemail message to me? Nope! Just a cordial but useless message inviting me to call back. A complete waste of my time. I called again, got placed on hold and eventually got routed to voicemail for a second time. I left a detailed message. Never heard a word back. Culver’s food is superior to most restaurants of a similar genre but their counter employees and corporate indifference can turn loyal customers into harsh critics. Perhaps that is why the two Culver’s restaurants in my area are never busy. The restaurant business is highly competitive. If a restaurant chain doesn’t take care of their customers some other restaurant certainly will.

Well, Culvers on Holiday Rd in Coralville Iowa! The worse!!! Consistently bad bad service! it does not matter how many times one reports bad service it NEVER GETS BETTER! When 66% of the reviews are only one star that says something. They don’t deserve 1 star! My Simple order: two value meals: one single with cheese, fries and everything, one double with no lettuce, with coleslaw, with everything else. Guess what we got? Two singles, one with cheese both with lettuce, two fries and no cole slaw! Nothing changes! Can’t expect that your burger or order will be anywhere near what u wanted! Poor management? Has to be! Managers must not be working managers! If you don’t take care of the customer, soon you won’t have any ! Owner must not give a 💩 either! Bad owners can destroy a franchise!!

My first trip to Culvers and ordered two Cod Fish Sandwiches. Both were supper soggy and fell apart while eating. Will never buy again. Worst fish sandwich I ever had. I'll stick with the Cajun Catfish Po-Boy from 'Orleans. Goodbye Culvers...

This is regarding the store at 10440 E. Arapahoe Rd., Englewood, CO 80112. I ordered a 6 piece shrimp dinner with sides of mashed potatoes and broccoli and a side of blue cheese. The counter person screwed up my order and put it in as a shrimp basket and missed the side of blue cheese. When I was delivered my food the roll and blue cheese were missing. I had to argue with the delivery person just to get my roll and they refused to give me a side of blue cheese because it cost extra and the counter person missed it on my order. I requested to speak to a manager and they told me the same thing. They could not give me a side of blue cheese because it cost extra and it was not on the order. Can't believe the horrible customer service here. Culvers screws up the order and then won't make it right by giving me a packet of blue cheese dressing to make it right. How much do they pay for a packet of blue cheese dressing, 10 cents? The manager refused to bring me a packet of blue cheese and seemed clueless about good customer service.

So i ordered my kid the butter burger " original" with lettuce tomato pickles no onions. And a small bag of fries.So then the person at the register said that it will take 6-9 minutes but then i waited 29 minutes and when they gave me the food they charged me 28 dollars and 50 cents and the original amount was 5 dollars so i just payed the food and when went home there was no burger there was salads and instead of fries their was slices of corn dogs! I called the place and the lady said "I will get the manager." After being on hold for about 29 minutes they hung up the phone and never called back!! Never going again😡